Solutions for Multifamily Maintenance

AppWork presents podcasts to help you increase revenue and create a better resident experience. Discover the secrets to optimizing your maintenance operations, building careers for technicians, and harnessing property management technology.

Our Podcasts

From Service to Success

Jose Murillo's journey from military service to multifamily maintenance leadership, exploring discipline, mentorship, and future industry trends.

RELEASED ON 12/30/25

What It Takes to Lead in Multifamily Maintenance

Brian McGlawn shares hard-earned leadership lessons from the field with Adrian Danila, covering strategy, soft skills, and scaling multifamily maintenance teams.

RELEASED ON 3/29/25

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Mark Sharp VP of Facilities at NOAH Property Management

Why Multifamily Maintenance is Broken, and What Must be Done

Retaining maintenance talent boosts resident renewals, yet training is often overlooked. Mark Sharp reveals why and how better education can fix the system.

RELEASED ON 2/23/25

Changing the Multifamily Industry with Technology

Adrian Danila and Dani Black, CRO of AppWork, discuss how AI-driven tools and data insights are transforming maintenance operations, improving efficiency and retention.

RELEASED ON 1/4/25

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Mark Cukro President of Plus One Consulting,

Addressing the Multifamily Challenges

Join Adrian Danila and Mark Cukro tackle workforce shortages, training, and the future of AI in multifamily maintenance, with a focus on operational efficiency and growth.

RELEASED ON 12/26/24

Navigating Success in Multifamily Maintenance

Come hear Jonathan Dufner’s rise from technician to service manager, highlighting mentorship, technology, and strategies for industry growth.

RELEASED ON 12/26/24

Paul Rhodes Maintenance Mindset podcast host.

HVAC Shifts & Multifamily Insights

Paul Rhodes joins Clifton Beck to explore HVAC industry transitions, from refrigerants to regulations, and their impact on multifamily maintenance. Gain practical tips, tools, and career insights in this engaging crossover episode.

RELEASED ON 12/6/24

Masters of Maintenance hosts Adrian Danila interviewing Jason Simpson Service Manager at GreyStar

From Groundskeeper to Service Manager

Jason Simpson shares his journey from maintaining properties to managing a 600+ unit community. Learn about career growth, networking, and the evolving multifamily maintenance industry.

RELEASED ON 11/28/24

The Cost and Benefits of "On Call"

Explore the hidden realities of being on-call as a maintenance technician in this heartfelt episode with Paul Rhodes. From the lifestyle sacrifices and psychological toll to the meaningful impact on residents' lives, discover the challenges, rewards, and ways management can better support these everyday heroes.

RELEASED ON 11/22/24

Masters of Maintenance hosts Adrian Danila interviewing Jay Abney National Sr. Director of Maintenance & Technical Education at Greystar

Building Careers in Maintenance

Jay Abney, National Senior Director at Greystar, shares his rise from humble beginnings to overseeing maintenance for 3,500 communities. Discover insights on leadership, mentorship, and redefining maintenance as a professional trade.

RELEASED ON 11/22/24

Mastering Refrigerator Maintenance

Join Paul Rhodes as he shares essential tips for optimizing refrigerator upkeep, from accurate temperature checks to fixing door seals and preventing odors. Perfect for maintenance pros, this episode is packed with actionable insights to enhance efficiency and resident satisfaction.

RELEASED ON 11/15/24

Are You Ready For HVAC Changes

Paul Rhodes unpacks the impact of new refrigerant regulations on AC maintenance and how foundational practices can ease the transition. Discover key insights, from compliance tips to time-saving strategies, to keep your HVAC systems running smoothly.

RELEASED ON 11/10/24

Maintenance & Reputation

Paul Rhodes dives into SatisFacts' Biennial Online Renter Study in this transformative episode, exploring how maintenance teams shape property reputation and resident satisfaction. Learn practical strategies for improving trust, communication, and service quality to elevate your multifamily community’s success.

RELEASED ON 11/1/24

Masters of Maintenance hosts Adrian Danila interviewing Darron Bethea Regional Maintenance Manager at Dominium

From Groundskeeper to Multifamily Leader

Join Adrian as he explores Darron Bethea’s impressive career at Dominium, where over two decades of expertise have shaped innovations in sustainability and energy efficiency. From managing compliance to fostering strong teams, Darron’s leadership ensures top-tier community care and maintenance.

RELEASED ON 10/28/24

Multifamily X - Masters of Maintenance hosts Adrian Danila interviewing Jedd McDaniel, Mike Mulloy, and Juan Carlos Islas.

Masters of Maintenance: Special Episode

In this live special, Adrian Danila moderates a dynamic panel with Jedd McDaniel, Mike Mulloy, and Juan Carlos Islas, tackling multifamily maintenance challenges. From scalable training programs to tech-driven apprenticeships, they explore strategies for building a skilled, sustainable workforce.

RELEASED ON 10/25/24

Mastering Appliances

Discover how one resident's behavior pushed Paul Rhodes to become an expert on stoves and ovens. Learn practical maintenance tips and customer service strategies for your multifamily properties.

RELEASED ON 10/18/24

Managing Multifamily Properties in Crisis

In this episode, host Paul Rhodes shares insights from Winter Storm Uri in Texas, emphasizing the need to view homes as sanctuaries, not just assets. He discusses the importance of preparation, communication, and resilience in managing crises. Discover how to prepare your team for the three phases of a disaster: before, during, and after.

RELEASED ON 9/27/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Scott Peters

Scott Peters Journey of Growth in Multifamily

Scott Peters’ multifamily journey spans over 30 years, beginning in an entry-level role and growing into leadership as Vice President of Property Services at CONAM Management. On the Multifamily X podcast, he highlights the value of mentorship, continuous learning, and the impact of supportive career growth.

RELEASED ON 9/23/24

The Power of Inspection in Maintenance Leadership

In this episode, Paul Rhodes unpacks the importance of consistently inspecting expectations in multifamily maintenance leadership to boost team efficiency and accountability.

RELEASED ON 9/20/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Chris VanDruff Vice President of Facilities Services at Maxwell Group.

From Marine to VP Success

Discover how Chris VanDruff's military experience laid the foundation for his rise in property management leadership as Vice President of Facilities Services at Maxwell Group. In this episode, he shares insights on leadership, team building, and the importance of continuous growth in the maintenance industry.

RELEASED ON 9/13/24

Onboarding Tips for Maintenance Teams

Effective onboarding is key for new maintenance hires. In this episode, we outline essential steps like creating a pre-start checklist and assigning a mentor to ensure new team members are ready and set up for success from Day One.

RELEASED ON 9/13/24

Mastering Customer Service in Maintenance

Discover how Paul Rhodes transforms chaotic situations into positive outcomes with empathy and communication. Learn key skills to handle resident issues and build trust in multifamily maintenance.

RELEASED ON 9/6/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Peter Christenson Director, Maintenance & Purchasing at Centerspace

Climbing the Ranks in Multifamily

Peter Christenson reveals his path from entry-level maintenance to Director at Centerspace, showcasing the power of adaptability, teamwork, and strategic leadership in transforming his career.

RELEASED ON 8/29/24

Master Your Purchasing Process

Join Paul Rhodes and discover strategies to streamline your purchasing and boost operational efficiency in multifamily management. Learn five actionable steps to improve planning, vendor partnerships, and budgeting.

RELEASED ON 8/9/24

Facility Management Insights

Join Chris Caramanica of Director of Facilities Winn Companies as he shares his journey, the challenges of new regulations, and the importance of curiosity and learning in the multifamily industry.

RELEASED ON 8/2/24

Historical Wisdom Meets Pool Maintenance

In this episode, Paul combines historical insights with practical advice on maintaining swimming pools. Discover valuable operational tips inspired by historical figures and learn essential techniques.

RELEASED ON 7/26/24

From Leasing to Leadership in Maintenance

Mark Sharp shares his inspiring journey from part-time leasing consultant to Vice President of Facilities at NOAA Property Management. He discusses the benefits of a centralized maintenance model, the integration of technology.

RELEASED ON 7/22/24

Mastering HVAC: Beyond the Thermostat

In this episode, Paul dives deeper into the intricacies of air conditioning systems, moving beyond basic thermostat settings. Discover essential insights and practical tips for effectively understanding and maintaining your HVAC systems.

RELEASED ON 7/19/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Jim Zirbel Chairman at FM Pipeline Team

Innovative Pathways in Facility Management

Jim, a seasoned entrepreneur, shares his journey to the FM Pipeline Team, emphasizing the Facilithon program's role in introducing high school students to facility management through hands-on experiences. He discusses the program's scalability and the critical need for industry support to address the skills gap and foster the next generation of facility managers.

RELEASED ON 7/18/24

Elevating Maintenance with AppWork's New Program

In this episode of The Maintenance Mindset, Paul Rhodes and Dani Black from AppWork unveil the new Top Maintenance Rating Program. Discover how this innovative program enhances maintenance efficiency, recognizes top-performing teams, and leverages resident feedback to boost property reputation and resident satisfaction.

RELEASED ON 7/15/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing James Ohrn Area Maintenance Manager at Avenue5 ResidentialX

Insights in Multifamily Maintenance with James Ohrn

James Ohrn, Area Maintenance Manager at Avenue 5 Residential, shares his journey on leadership, technology, and team development in multifamily maintenance. Learn practical advice for success in the industry

RELEASED ON 6/18/24

Decoding Maintenance Certifications pt-2

In this episode, we delve deeper into essential certifications like the CPO and OSHA credentials, exploring how they elevate your skills and earning potential in the multifamily maintenance industry.

RELEASED ON 6/1/24

Multifamily X - Masters of Maintenance hosts Adrian Danila interviewing Joshua Patrick Regional Maintenance Director at CWS Apartment Homes

Mastering Multifamily Maintenance with Joshua Patrick

Come hear Joshua Patrick, Regional Maintenance Director at CWS Apartment Homes, shares his journey managing multiple properties. Gain valuable insights in adaptability, preventative maintenance, and the role of technology in modern property management.

RELEASED ON 6/1/24

Decoding Maintenance Certifications

In today’s episode, Paul Rhodes demystifying the letters and certifications crucial for maintenance professionals in the multifamily industry. Certifications like CAMT and EPA 608 may seem perplexing, but understanding them is vital for career advancement.

RELEASED ON 5/26/24

Key Changes in Air Conditioning Repairs

Gain Crucial Insights into the Future of Air Conditioning Repairs in 2025: Expert Guidance from Host Paul Rhodes to Keep Your Maintenance Operations Ahead of the Curve

RELEASED ON 5/17/24

Multifamily X - Masters of Maintenance hosts Adrian Danila interviewing Juan Lara Islas Senior Director of National Multifamily Facilities at Southern Land Company

Enhancing Multifamily Facilities Management

Join Adrian with Juan Carlos and see how Juan leads Southern Land Company's national multifamily facilities with a focus on innovation, efficiency, and resident satisfaction, bringing over 15 years of engineering and maintenance expertise.

RELEASED ON 5/13/24

Enhancing Employee Engagement in Maintenance

Join Paul as he delves into improving employee engagement and retention. Discover fresh perspectives and practical solutions for the multifamily industry. Paul shares personal anecdotes and insights to help you foster a productive and satisfied workforce.

RELEASED ON 5/3/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Jedd McDaniel Director of Maintenance for Allied Residential.

Optimizing Multifamily Maintenance Management

Gain insights into effective safety protocols, proactive problem-solving, and team leadership in multifamily maintenance. Learn from industry expert Jed McDaniel on the role of technology and centralization.

RELEASED ON 5/2/24

Transforming Maintenance with AppWork

Join Paul Rhodes and Michelle Wood, VP of Learning and Engagement at Atlantic Pacific Companies, as they discuss AppWork's transformative impact on maintenance operations. Discover how this innovative platform enhances workflows, improves employee productivity, and fosters a culture of recognition through gamification. Learn how AppWork can elevate your property management practices and engage your maintenance teams like never before.

RELEASED ON 4/26/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Shane Nemmers Vice President of Construction and Facilities at Venterra Realty

Excellence in Multi-Family Construction and Facilities

Adrian and Jospeh delve into how Shane Nemmers spearheads Venterra Realty’s strategic growth and sustainability, overseeing a diverse 25,000-unit portfolio across seven states.

RELEASED ON 4/3/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila and Cohost Luisa Luperdi interviewing Doug Geiken Regional Maintenance Manager at Lloyd Companies.

Creating a Positive Legacy with Respect, Empathy, and Dedication

Adrian, Luisa, and Doug talk about the value of teamwork, resilience, and a service-oriented mindset in the maintenance industry.

RELEASED ON 3/29/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Dean Fung A Wing Founder & CEO at Kairos Water.

Kairos Revolutionizing Home Maintenance

From the 2008 market crash to founding a luxury home services firm with 35k clients, Dean's journey led to Kairos—a cutting-edge water tech company. Tune in to hear how his experience with over 3,000 water damage cases drives innovation in asset protection and conservation!

RELEASED ON 3/24/24

Multifamily X Podcasts - Masters of Maintenance host Adrian Danila and Cohost Jason Simpson interviewing Mark Peele Director of Maintenance and Construction with PRG Real Estate Real Estate

Navigating Multifamily Maintenance Operations

Despite the ongoing challenges posed by labor shortages and budget constraints, Adrian and his guests are optimistic about the opportunities for growth and advancement within the industry.

RELEASED ON 3/17/24

Multifamily X - Masters of Maintenance hosts Adrian Danila and Joelis Barandica interviewing Bryan Middleton Director of Maintenance Services at Morguard

Leading Maintenance Excellence

Bryan Middleton, Director of Maintenance at Morguard Management, shows Adrian how he drives capital budgeting, project management, and health and safety programs. He brings extensive expertise and dedication to optimizing maintenance operations.

RELEASED ON 3/3/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Jason Fein Vice President of Property Maintenance at Dominium

The Importance of Relationships in Multifamily Maintenance

Jason Fein, National Maintenance Services Director with Camden Property Trust, discusses key topics in multifamily maintenance, including relationship building, implementing technology, building leaders, and advice for young adults.

RELEASED ON 2/19/24

Multifamily X - Masters of Maintenance hosts Adrian Danila and Joelis Barandica interviewing Chad Moulin Vice President of Facilities at GK Management Co.

The Importance of Education in Maintenance Leadership

Adrian and guest co-host Joelis Barandica interview Chad Moulin, Vice President of Facilities at Goldrich Cas. Chad emphasizes the significance of education and adaptability in maintenance leadership.

RELEASED ON 2/4/24

Multifamily X - Masters of Maintenance hosts Adrian Danila and Cohost Joseph Knaack interviewing Mike Mulloy Vice President of Facilities Management at the NRP Group

Solutions for Labor Shortages in Multifamily

Adrian and Joseph speak with Mike Mulloy. Mike discusses the importance of career pathing in multifamily for better retention.

RELEASED ON 1/16/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Josh Hayes Regional Maintenance Director at Weidner Apartment Homes

Leveraging Technology and Fostering Leadership

In this episode, Josh Hayes, Regional Maintenance Director for Weidner Apartment Homes, shares his journey. Hayes offers insights into managing large maintenance teams and multiple properties.

RELEASED ON 1/6/24

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Mike Mangum Director of Operations at WPM Real Estate Management

Navigating the Maintenance Landscape

Join us for our chat with Mike Mangum, the Director of Operations, Maintenance, and Construction Services for WPM Real Estate Management.

RELEASED ON 12/10/23

Multifamily X Podcasts - Masters of Maintenance hosts Adrian Danila interviewing Jim Mitchell VP of Facilities at Centerspace

Nurturing Excellence in Multifamily Maintenance

Join us for a discussion with Jim Mitchell, VP of Facilities at Centerspace, about building excellence and managing the integration of PropTech.

RELEASED ON 12/7/23

A Journey from Technician to Industry Leader

Adrian speaks with Mark Cukro, the President of Plus One Consulting. Mark started as a groundskeeper and built himself into an industry thought leader.

RELEASED ON 11/30/23

Multifamily X - Masters of Maintenance hosts Adrian Danila interviewing Paul Rhodes Senior Manager of Maintenance Learning at Brookfield Properties

Unveiling Leadership in Multifamily Maintenance

In this episode, we will be discussing fundamental conversations for the multifamily space with Paul Rhodes, Senior Manager for Maintenance Learning with Brookfield Properties.

RELEASED ON 11/23/23