Route Work Orders by Skill With the New AutoAssign

Josh Only Does Plumbing Now. You're Welcome.

AutoAssign gets yet another remarkable upgrade, Call Management got even better, and it's now even easier to review and cancel duplicate work orders!

AutoAssign

Send the right Work Orders to the right tech. On purpose. You can now configure AutoAssign by category or skill for each technician. Want Josh to only get plumbing Work Orders? Navigate to Technicians > Select Technician > Edit Profile, scroll to their AutoAssign settings, and pick the categories. No more routing HVAC calls to the plumber. Josh is relieved. So is the HVAC unit.

Call Management

The call summary and recording were stuck on top. Not anymore. Work Orders created through Call Management now correctly show the call summary and recording in the Work Order timeline.

The call tree had a minor identity crisis. Fixed a design issue in the call tree inside Call Management settings. It looks like itself again.

No more clicking into the queue to confirm nobody's around. The call queue now tells you directly when there's no one on call. One fewer click to confirm what you already suspected at 9pm on a Saturday.

Work Orders

New report: the full Work Order timeline, start to finish. The Work Order Timeline Report lets you pull the complete timeline across multiple Work Orders at once. Set your filters, hit export. Great for audits, resident disputes, or proving your team was on it.

Duplicate Work Orders now show the original. When reviewing a potential duplicate, you can now see the original Work Order right there with it. Confirm it's actually a duplicate, then decide whether to cancel. No more going back to cross-reference.

Inventory

UI updates and feedback items across Inventory Management. Cleaner, tighter, more like it should have been. You asked, we listening! It's the details that matter.