New Property Calendar and Inspection Scheduling
Call Management
Two new power tools so your team never misses an emergency call again.
Custom ring time per queue member. Decide how long each person's phone rings before the call moves on to the next member of the queue.
Repeat attempts for missed calls. If nobody picks up, AppWork can now run the call queue again, as many times as you'd like. The call keeps coming until someone answers.
To update these settings, go to Settings > Property Settings > Call Management > Edit.
Make Ready
More advanced scheduling, plus a major overhaul of the RealPage integration.
Time slots for make ready tasks. You can now schedule make ready tasks into specific time slots. Set up the time slots for each property under Settings > Property Settings > Maintenance > Scheduling.
Ready dates sync in from RealPage. Ready dates (due dates) from RealPage now populate the AppWork Make Ready Board automatically.
Ready dates sync back out, too. Edit the ready date directly on the Make Ready Board and it syncs to RealPage within moments. No double entry. Turn on the ready date integration toggle under Settings > System Settings > Maintenance > Make Ready.
Make Ready Board API. You now have full access to the Make Ready Board through our free and open API.
Inspections
Inspection scheduling arrives, along with a new RealPage integration.
Schedule inspections. For the first time, you can schedule inspections ahead of time. Build out your preventive maintenance schedule, or whatever else you've been tracking in your head until now.
Time slots for inspections. Inspections can be scheduled into specific time slots. Customize the time slots for each property under Settings > Property Settings > Maintenance > Scheduling.
Completed resident inspections post to RealPage. Every completed resident inspection now lands in the RealPage Resident Activity Log with a link straight to the inspection.
Scheduling
Where do we even start? Our scheduling system gets more advanced by the day, and this is our largest and most impactful scheduling update yet. It includes the first complete property calendar: one central view of every scheduled work order, make ready task and inspection.
Property off days. Mark the days your property is closed, holidays included, so AppWork knows when your team is on and when they're off.
Drag make ready tasks into time slots. Scheduling a make ready task is now a drag and drop.
Inspections on the calendar. Scheduled inspections now show on the calendar. Drag and drop to reassign or reschedule them.
The new Property Schedule view. A complete view of everything scheduled at the property, including tasks that haven't been assigned yet, so nothing sits unowned without you noticing.
Incident Reports
Small changes, big impact.
PDF attached to incident notifications. With PDF settings enabled, the email that notifies a contact about an incident now includes the PDF as an attachment.
Full-size images in the PDF. Click any image in the PDF to open it at full size.
Work Orders
Pet information from ResMan. Work orders now pull pet information from ResMan instead of defaulting to no pets. Your techs will know about the dog before the dog knows about them.