Big Summer Release | What’s New in AppWork

Welcome to our BIG Summer Release!

We’ve packed this update with powerful new features and improvements across AppWork. Whether you’re focused on work orders, make readies, or inspections, there’s something here to make your job easier and more efficient. This release brings major upgrades to inspections, game-changing improvements to work orders, and handy touches to make readies smoother. Dive in to see what’s new!

1. Inspection Analytics

Say hello to the brand-new Inspection Analytics page — your go-to spot for rich visualizations and insights into your inspection data.
Some powerful new metrics include:

• Average inspection completion time
• Number of assigned inspections
• Number of past due inspections
• Inspections due today
• Open vs. completed inspections
• Completed inspections by assignee
• Heatmap of inspections by property or unit
• Day of the week inspections are completed

Filter by date range, property, group, or template to unlock actionable trends and optimize your inspection process.
Find it under: Analytics > Inspections

2. Inspection Comparison Report

Also known as the AB2801 Compliance Report, this feature lets you compare any two inspections side by side — including progress on action items.
The most common use case? Comparing move-in and move-out inspections to streamline documentation and stay compliant — especially for our California clients.
Click here to learn more about AB2801 and how AppWork helps.

3. Auto-Cancel Inspections

AppWork now auto-cancels autogenerated inspections when their associated triggers are canceled.
Example: If a resident cancels their move-in, the scheduled inspection will be automatically canceled before the date arrives.
Set this up at: Settings > System Settings > Maintenance > Inspections > Select Template > Settings > Scroll to bottom

4. Auto-Add Due Dates to Inspections

Autogenerated inspections can now include automated due dates!
Example: If a move-out inspection is set to autogenerate 3 days before move-out, you can set it to be due 6 days later (3 days after the move-out).
Configure this in: Settings > System Settings > Maintenance > Inspections > Select Template > Settings > Scroll to bottom

5. Yardi Integration for Inspections

Using Yardi? You’ll love this upgrade.

When an inspection is completed in AppWork and linked to a resident, a PDF (with photos!) is now automatically uploaded to that resident’s Documents section in Yardi.
If a post fails, you’ll see an error message and can manually retry once the issue is resolved.

6. Inspection Page Updates

• New filters: Easily view inspections due today or past due
• Subscribe to those filters for proactive email reminders
• Faster load times on the inspections index
• Updated design for inspection tags
• Zip file downloads now include full-size images
• Units now appear in correct order when creating inspections
• Auto-generate inspections based on notice date from the property management software
• AppWork now adds future/incoming residents to inspections automatically

7. Work Order Improvements

• Changing a work order category when viewing a work order is now smoother and easier
• See active filters and how many are applied on the work order index page
• If the search/filters don’t display any results, you’ll get a clear message and a one-click “Clear Filters” button
• RealPage clients: You can now copy work order category mapping across properties
• When rating links are active, residents are auto-forwarded to your review site after leaving feedback
• A green bubble appears next to a resident’s name if they have unread texts—both when viewing the work order and on the index page—making it easier to see resident responses
• We now pull more details from Yardi for work orders created there and include it in the AI model to improve auto-characterization

8. Technician Improvements

• Fixed: Technicians' last names no longer appear in resident emails
• New tech setup: Choose whether to send the welcome text upon creation (and resend anytime)
• Renamed active badges to earned badges for clarity
• Added new empty state for technicians without badges yet
• Set the technician timer feature to a minimum increment to match billing practices
• Removed legacy fields in edit technician section for technician bio
• Updated the deactivate technician button name for clarity
• Renamed technician type to technician title for clarity

9. Coins Improvements

We’ve leveled the playing field!
Work orders that typically take more time—like HVAC and Plumbing—now earn 30 coins (up from 20). Regular work orders remain at 20 coins.

10. Make Ready Board Updates

• Better formatting for the Market Rate column
• Long floorplan names now show full names on hover
• Fixed: Inspection progress bar now updates correctly when using custom inputs

11. General Updates

• When setting up a subscription, you can now include a property group
• Property groups now appear in alphabetical order in the property selector

12. API Improvements

• You can now set a due date when creating work orders via the API
• New API endpoint to fetch resident data, including name, email, and phone
• Technician title (formerly type) is now available through the API

13. Setting Updates

• Control triggers behind comments on Insight reports related to vacant ready units—set when AppWork gives positive messages vs. encouragement
• Removed legacy “show on property team” option in staff settings
• UI improvements and button updates in Group Settings
• Property groups now listed alphabetically
• Added new page title for clarity

Let us know what you think—and as always, thanks for helping us make AppWork better every day! Questions? Feedback? Send us an email—we’re here for you.