AppWork and Betterbot Close the Maintenance Gap
Ramsey, NJ, November 12, 2026: AppWork, the multifamily maintenance management platform, today announced a partnership with Betterbot, the AI communication platform built exclusively for multifamily and trusted by 7 of the top 10 National Multifamily Housing Council (NMHC) operators. The integration connects Betterbot's resident communication directly to AppWork, so residents can report maintenance issues by phone or text in their own words, and maintenance technicians keep working in AppWork the same way they do today.
Maintenance requests come in at all hours and through every channel. When details get lost between a resident's call and the work order, techs spend time chasing unit numbers and callbacks, and residents are left wondering what's happening with their request. The AppWork and Betterbot integration closes that gap.
How it works
- Work orders from text and chat: When a resident reports a maintenance issue, Betterbot creates an AppWork work order with the unit number, priority, and contact information already filled in. If the resident follows up about the same issue, Betterbot recognizes the existing request instead of creating a duplicate.
- One thread per issue: Follow-up messages and status checks are added to the existing work order as notes, keeping the conversation and maintenance history together in one place.
- Automatic close-out: When a technician completes or cancels a work order, Betterbot lets the resident know. Depending on the property's settings, it can also share the technician's completion notes.
- Live resident sync: Betterbot connects the resident to the correct unit, so it knows who's calling or texting.
- Property-level rules: Each property controls its own priority mapping and decides whether residents receive automatic SMS updates about maintenance status.
"Our goal has always been to give maintenance teams one place to work, no matter how a request comes in," said Sean Landsberg, CEO of AppWork. "We've built Call Management directly into AppWork, and partnering with Betterbot adds another layer for operators who want it, including SMS and Chat. Whatever channel a resident chooses, the request lands in AppWork with the details techs need, and residents stay informed until the job is done."
"Residents want to reach their community in whatever way is easiest for them, and for a lot of people, that's a quick text," said Raghu Sunkara, VP of Partnerships at Betterbot. "With AppWork, Betterbot turns that text into a work order the team can act on right away. That takes the back-and-forth off the office staff's plate and frees them up for the conversations that really need a person."
The integration is available now to properties using both AppWork and Betterbot.
About AppWork
AppWork is the multifamily maintenance platform built to simplify and elevate maintenance management. AppWork gives maintenance teams the tools to manage work orders, Make Readys, and inspections, recognizes their efforts, and gives operators real-time visibility into performance across their portfolios. Learn more at appworkco.com.
About Betterbot
Betterbot helps multifamily operators reduce operating costs, convert more leads, and take routine communication off their onsite teams. Trusted by 7 of the top 10 NMHC operators, Betterbot handles 97% of conversations across chat, voice, SMS, and email without staff involvement and responds to every lead and resident inquiry in under two seconds, around the clock. Built exclusively for multifamily, Betterbot is trained on Fair Housing rules, is SOC 2 compliant, and connects with more than 100 proptech tools, including every major Property Management System (PMS). Learn more at betterbot.com.
Media contact
Diana Di Dia
Director of Growth, AppWork
dianad@appworkco.com
512-552-5798 appworkco.com