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2024 NAA Apartmentalize Maintenance Schedule/Plan

Exposition Floor at NAA

Let's map out your Maintenance Experience at Apartmentalize

Anyone on the maintenance side of the multifamily industry knows that attending NAA can feel overwhelming. The focus often seems to be on everything related to multifamily operations—except for maintenance. We hear you, and we're here to help! To reduce the number of lost puppies at NAA, we’ve created a curated maintenance schedule so you can maximize your time and get to as many maintenance-related sessions as possible.

Full Schedule Link: NAA Apartmentalize Schedule

Tuesday, June 18th
While there's nothing specific for maintenance during the day, don't miss the AppWork Happy Hour with our friends at The Multifamily Media Network. Network with some of the industry's greatest!

7:00 PM - 9:00 PM
Location: Attico Rooftop. 219 S Broad St, Philadelphia, PA 19107
RSVP Link:

Wednesday, June 19th
8:00 AM - 5:00 PM
Attendee Registration Open

1:00 PM - 1:50 PM
Implementing Maintenance Career Scholarship Pathways
Location: 118ABC, Level 1

Description: Revolutionize recruiting and retention strategies using a maintenance-centric “Earn While You Learn” career pathway. Experts will provide a step-by-step “GPS,” reviewing results from the maintenance learning “Wishlist” survey and sharing success stories in retention and recruiting, along with new resources to inspire a skill-building career path. Association award judges will share insights on how to attract top achievers, reshape your talent strategies, and win local, state, and national awards.

Learn more: Session Details

2:05 PM - 2:55 PM
Fixing Futures: Nonprofit Solution to Employment Barriers, Maintenance Shortages
Location: 115ABC, Level 1

Description: The rental housing industry’s shortage of maintenance professionals causes costly delays and tenant dissatisfaction. Entryway, a national nonprofit, focuses on workforce development for individuals on the brink of homelessness or in precarious housing situations. The group’s pioneering pilot program empowers unskilled individuals to gain on-the-job training and skills, transforming them into adept apartment maintenance technicians, ready to excel. This bridges the labor gap while offering them a ray of hope.

Learn more: Session Details

3:10 PM - 4:00 PM
Saving on Maintenance Without Deploying Bubble Gum and Duct Tape
Location: 118ABC, Level 1

Description: Maintenance is one of the largest controllable expenses and therefore presents opportunities to save … without resorting to bubble gum and duct tape! Discover strategies to reduce expenses and achieve more with less in the short- and long-term. Leave equipped with ideas to ramp up supplier partnerships, get team buy-in, recognize what you can’t afford to cut, and make informed decisions for when to contract and when not.

Learn more: Session Details

4:15 PM - 5:30 PM
General Session: Leslie Odom Jr.
Location: Hall A, Level 2

Description: Leslie Odom, Jr. is a multifaceted, award-winning vocalist, songwriter, author, and actor. With a career that spans all performance genres, he has received recognition with Tony and Grammy Awards as well as multiple Emmy and Academy Award nominations for his excellence and achievements in Broadway, television, film, and music.

Learn more: Session Details

5:30 PM - 6:30 PM
Welcome Reception
Location: Grand Hall, Level 2

Description: Help kick start Apartmentalize at the Welcome Reception in the Grand Hall. All attendees are invited to attend to network and have a good time. Light bites and beverages will be available for all to enjoy.

Thursday, June 20th
8:30 AM - 9:30 AM
How to Turn Maintenance Into a Profit Center
Location: 108AB, Level 1

Description: Maintenance is often seen as a necessary expense, but it also can be a strategic tool for increasing resident stickiness—and thus profitability. A proactive, data-driven maintenance program can help eliminate common problems, add consistency to move-out charge-backs, provide insights on weather-related issues, and boost resident services, improving satisfaction. This session will explore how to leverage your maintenance staff to generate revenue and provide actionable strategies for maximizing resident loyalty.

Learn more: Session Details

10:00 AM - 11:30 AM
General Session: Kyle Carpenter
Location: Hall A, Level 2

Description: While serving as a Marine rifleman in Afghanistan at age 20, on the morning of November 21st, 2010, Lance Corporal Kyle Carpenter’s squad was attacked by Taliban forces. During the attack, a live grenade landed between Kyle and a fellow Marine. In a courageous act to save his fellow Marine, Kyle threw himself on the grenade. Kyle’s injuries were severe – he was unconscious for five weeks and spent over two and a half years recovering at Walter Reed National Military Medical Center in Bethesda, Maryland. On June 19, 2014, Kyle was awarded the Medal of Honor by President Obama for his self-sacrificing act of valor. Kyle is the youngest living recipient of the Medal of Honor, our country’s highest military honor.

Learn more: Session Details

11:30 AM - 5:00 PM
NAA Exposition Open (Lunch served 11:30 AM – 1:30 PM)
Location: Halls BCDE, Level 2

12:30 PM - 1:00 PM
The Indicator Light is Flashing: KPIs for Maintenance
Location: Booth 1357, Level 2

Description: The most helpful tools to improve maintenance performance are often metrics your team can use to work smarter. Used as “indicator lights,” KPIs help you make better decisions, serve customers better, and more. Leave knowing how to choose and track the numbers that make your maintenance program most effective. Whether you are regional or on-site, in management or maintenance, you will take away at least three tips for using KPIs.

Learn more: Session Details

7:00 PM - 10:00 PM
Thursday Night Party
Location: Philadelphia Museum of Art

Description: Apartmentalize will take over the Philadelphia Museum of Art and give attendees an iconic Philly experience! Attendees will LOVE the entertainment, food, drinks and fun! A ticket to the Thursday Night Party is included in Full Conference and Thursday One-Day registrations. Additional tickets can be purchased for $225.

Friday, June 21st
9:00 AM - 9:50 AM
Mastering Maintenance: Best Practices for Driving Tech Growth & Advancement
Location: 119AB, Level 1

Description: Hear best practices for training and driving employee retention and growth. Learn about the importance of quality technical training and how an investment in maintenance teams is an investment in long-term success. Panelists will offer insider tips for planning and executing training initiatives, equipping maintenance teams with the tools they need to succeed.

Learn more: Session Details

9:30 AM - 1:30 PM
NAA Exposition Open (Lunch Served 11:30 AM – 1:00 PM)
Location: Halls BCDE, Level 2

11:00 AM - 11:50 AM
Title: Pod People: Practical and Technological Considerations for New Staffing Models
Location: 125, Level 1

Description: Rental housing continues to face maintenance labor shortages, but savvy operators are recognizing the value of new staffing models. Instead of a Jack- (or Jill-) of-all-trades, they are deploying specialists as a “pod” to service communities more efficiently. Panelists will debate the potential of podding, along with integrated technology, to help compete for talent, reduce turnover, achieve training and engagement best practices, and improve user experience.

Learn more: Session Details

1:45 PM - 3:00 PM
General Session Mark Wahlberg
Location: Hall A, Level 2

Description: Mark Wahlberg is an actor, producer, and philanthropist. Known for his roles in Boogie Nights, The Fighter, The Departed, and other films, Wahlberg came to fame as the front man of hip-hop group Marky Mark and the Funky Bunch, and founded The Mark Wahlberg Youth Foundation, which benefits inner-city children and teens, in 2001.

Maximize your time at NAA by following this curated schedule designed for maintenance professionals. Happy networking and learning!