THE MAINTENANCE ACADEMY PRESENTS
Advance your skills with quick, expert-led training designed for busy maintenance pros.
Gain practical tips to boost efficiency and deliver exceptional service—anytime, anywhere
Educators
View All >- Mark CukroPRESIDENT OF PLUS ONE CONSULTING AND FOUNDER OF SERVICE TEAM TRAINING
- Mark SharpDIRECTOR OF MAINTENANCE EDUCATION
- Paul RhodesSENIOR MANAGER OF MAINTENANCE LEARNING WITH BROOKFIELD MULTIFAMILY & HOST OF MAINTENANCE MINDSET PODCAST
- Rachel CobbREGIONAL DEVELOPMENT MANAGER AT THS NATIONAL, LLC
- Juan MoralesSENIOR STAFF FIELD APPLICATION ENGINEER AT GE APPLIANCES
- Adrian DanilaMENTOR AND MAINTENANCE LEADER
- Daniel FustonSENIOR SERVICE MANAGER FOR AMERICAN CAMPUS COMMUNITIES
- Travis EverettREGIONAL SERVICE SUPERVISOR
- Melvyn ScofieldPROJECT MANAGER - IOWA ROOFING GUY
- Justin ShockleyAREA MAINTENANCE SUPERVISOR
- Matthew HartmanMAINTENANCE OPERATIONS
- Demetrius RodriguezOWNER @ SUBAQUATIC POOL REPAIR
- Chadwell UniversityMULTIFAMILY MAINTENANCE
- Oscar Rodriguez-AguilaSENIOR REAL ESTATE EXECUTIVE
New Videos
- Appliance Repair| 1 minAdjusting Oven Temperature Settings
- Appliance Repair| 5 minService Mode on GUD27 Stacked Laundry
- Appliance Repair| 7 minGE SmartHQ: Diagnosing Fridge Cooling Issues
- Appliance Repair| 2 minGE SmartHQ: Fast Dishwasher Diagnostics
- Appliance Repair| 3 minDiagnosing Dishwasher Heater Faults
- Appliance Repair| 2 minUsing Service Mode on GE Dishwashers
- Appliance Repair| 3 minHow to Enter Dishwasher Fault Mode
- Appliance Repair| 2 minGDF510 Dishwasher Fault Codes
- Appliance Repair| 1 minHow to Test an Oven Sensor
- Appliance Repair| 1 minUnderstanding Oven Preheat Cycles
Soft Skills
View All >- Mark Cukro | 2 minAce Your Interview Part 1
- Mark Cukro | 2 minAce Your Interview Part 2
- Mark Cukro | 1 minAce Your Interview Part 3
- Paul Rhodes | 2 minAppearance
- Paul Rhodes | 2 minBe Identifiable
- Paul Rhodes | 2 minChallenging Conversations
- Paul Rhodes | 4 minClean Up
- Paul Rhodes | 4 minCustomer Expectations
- Paul Rhodes | 5 minDeescalation
- Paul Rhodes | 2 minDocumentation
- Paul Rhodes | 5 minGamification
- Paul Rhodes | 3 minHave a Plan
- Paul Rhodes | 5 minHow to Enter
- Paul Rhodes | 3 minInspections
- Paul Rhodes | 3 minMake Readies
- Paul Rhodes | 3 minPerception
- Paul Rhodes | 3 minPhoto Documentation
- Paul Rhodes | 5 minPlanning Your Day
- Paul Rhodes | 4 minResident Expectations
- Paul Rhodes | 3 minService Request Prep
- Paul Rhodes | 3 minSituational Awareness
- Paul Rhodes | 2 minThings Not to Say
- Paul Rhodes | 4 minTime is Money
- Paul Rhodes | 4 minTroubleshooting
- Paul Rhodes | 4 minWork Order Communication
- Paul Rhodes | 3 minWork Order Documentation
- Mark Sharp | 3 minAppearance
- Mark Sharp | 2 minConflict Resolution
- Mark Sharp | 2 minFilling Out a Completed Work Order
- Mark Sharp | 3 minFollow Up
- Mark Sharp | 2 minHow to Enter Someone's Home
- Mark Sharp | 2 minPatience
- Mark Sharp | 2 minPositive Attitude
- Mark Sharp | 2 minProfessionalism
- Mark Sharp | 2 minSafety
- Mark Sharp | 3 minShop Organization
- Mark Sharp | 2 minVague Work Order Description
- Mark Sharp | 2 minCustomer Service: Before the Visit #1
- Mark Sharp | 3 minCustomer Service: Before the Visit #2
- Mark Sharp | 2 minCustomer Service: Before the Visit #3
- Mark Sharp | 3 minCustomer Service: During the Visit #1
- Mark Sharp | 2 minCustomer Service: During the Visit #2
- Mark Sharp | 2 minCustomer Service: During the Visit #3
- Mark Sharp | 2 minCustomer Service: During the Visit #4
- Mark Sharp | 1 minCustomer Service: After the Visit #1
- Mark Sharp | 2 minCustomer Service: After the Visit #2
- Mark Sharp | 2 minCustomer Service: After the Visit #3
- Mark Sharp | 2 minCustomer Service: After the Visit #4
- Mark Cukro | 3 minWhat is Your Role as Supervisor
- Mark Cukro | 3 minYour Role as Maintenance Supervisor
- Mark Cukro | 1 minLearn to Learn
- Mark Cukro | 2 minWhat Your Team Wants From You
- Mark Cukro | 1 minActive Listening
- Mark Cukro | 3 minBlind Spots & Communication
- Mark Cukro | 2 minWhat Accountability Really Means
- Mark Cukro | 1 minKnow Your Whys
- Mark Cukro | 1 minWhat Owners Really Want
- Rachel Cobb | 1 minIntro to Having a Difficult Conversation
- Rachel Cobb | 1 minPreparation for the Difficult Conversation
- Rachel Cobb | 1 minHaving the Difficult COnversation
- Rachel Cobb | 1 minFollowing Up After a Difficult Conversation
- Mark Cukro | 2 minNotification Syndrome is Real
- Mark Cukro | 0 minClarity in Communication
- Mark Cukro | 1 minThe Power of a Name: Reconnect and Engage
- Mark Cukro | 1 minCut the Jargon: Speak to Be Understood
- Mark Cukro | 1 minCommunication is Code
- Mark Cukro | 2 minAsk Questions with Purpose
- Mark Cukro | 2 minDe-Escalate at the Doorway
- Mark Cukro | 2 minDrop the Attitude, Keep the Message
- Mark Cukro | 1 minCorrect the Behavior, Not the Person
- Mark Cukro | 2 minHow Can I Help You Succeed
- Mark Cukro | 2 minDifferent Roles, Same Team
- Oscar Rodriguez-Aguila | 3 minTeam Communication Leads to Success
- Oscar Rodriguez-Aguila | 3 minWork Order Rule: No Minors, No Entry
- Oscar Rodriguez-Aguila | 4 minHandling Aggressive Residents Professionally
- Oscar Rodriguez-Aguila | 3 minWork Orders: Why Documentation Matters
- Oscar Rodriguez-Aguila | 5 minWorking with Contractors: Tips for Techs
- Oscar Rodriguez-Aguila | 4 minRespectful Repairs in Resident Units
- Oscar Rodriguez-Aguila | 4 minSee Something? Say Something.
- Oscar Rodriguez-Aguila | 3 minWords Matter: Stay Professional
- Oscar Rodriguez-Aguila | 3 minLook the Part: Maintenance Pride
- Oscar Rodriguez-Aguila | 6 minEmergency Maps Save Minutes
- Travis Everett | 3 minSmart Purchasing for Maintenance Pros
- Travis Everett | 7 minFinancial Terms for Maintenance Pros
HVAC
View All >- Mark Sharp | 1 minHVAC Condenser Diagnose
- Mark Sharp | 2 minHVAC Electric Heat Diagnose
- Mark Sharp | 1 minHVAC Fan Motor/Fan Relay Diagnose
- Mark Sharp | 2 minAir Flow
- Mark Sharp | 3 minCondensing Unit
- Mark Sharp | 3 minHVAC Evaporator
- Mark Sharp | 4 minHeat
- Mark Sharp | 1 minHigh Limit Switch
- Mark Sharp | 1 minHVAC Contactor
- Mark Sharp | 2 minLimit Switch vs Fuse Link
- Mark Sharp | 3 minHow to Test Defrost Control Board
- Mark Sharp | 5 minTesting an HVAC Thermostat
- Mark Sharp | 6 minThermostat Wiring
- Mark Sharp | 3 minHVAC Transformer
- Justin Shockley | 3 minHow to Replace an HVAC Air Filter
- Chadwell University | 12 minHow to Restring a Heat Strip
- Daniel Fuston | 2 minHow to Test an HVAC Capacitor
- Mark Cukro | 3 minHVAC Basics
- Mark Cukro | 1 minHVAC Basics - The Thermostat
- Mark Cukro | 1 minHVAC Basics - The Condenser
- Mark Cukro | 1 minHVAC Basics - The Delta T
- Mark Cukro | 2 minHVAC Basics - Delta T #2
- Mark Sharp | 7 minNormally Open vs. Normally Closed Switches
- Mark Cukro | 1 minHow to Test a Capacitor Fast & Accurate
- Mark Cukro | 4 minHow to Test a Transformer (Step-by-Step)
- Mark Cukro | 3 minTransformers 101: How They Work
- Mark Cukro | 4 minHow to Test Sequencers & Fan Delays
- Mark Cukro | 4 minUpflow HVAC: Filters, Drains & Float Switches
- Mark Cukro | 4 minInside an HVAC Unit: Safety & Components
Appliance Repair
View All >- Daniel Fuston | 1 minWhirlpool Dishwasher Diagnostic Mode
- Daniel Fuston | 2 minSamsung DW Diagnostic Mode
- Justin Shockley | 1 minReplace a Samsung Refrigerator Water Filter
- Chadwell University | 2 minHow to Replace a Water Heater Element
- Chadwell University | 3 minHow to Replace a Water Heater Thermostat
- Daniel Fuston | 2 minHow to Test a Water Heater Element
- Mark Cukro | 1 minMicrowave Not Heating? Try This Simple Test
- Mark Cukro | 3 minHow to Diagnose a Broken Fridge Like a Pro
- Mark Cukro | 3 minHow a Stove & Oven Really Work
- Matthew Hartman | 1 minGarbage Disposal Quick Fix Tips
- Juan Morales | 1 minUnderstanding Oven Preheat Cycles
- Juan Morales | 1 minHow to Test an Oven Sensor
- Juan Morales | 2 minGDF510 Dishwasher Fault Codes
- Juan Morales | 3 minHow to Enter Dishwasher Fault Mode
- Juan Morales | 2 minUsing Service Mode on GE Dishwashers
- Juan Morales | 3 minDiagnosing Dishwasher Heater Faults
- Juan Morales | 2 minGE SmartHQ: Fast Dishwasher Diagnostics
- Juan Morales | 7 minGE SmartHQ: Diagnosing Fridge Cooling Issues
- Juan Morales | 5 minService Mode on GUD27 Stacked Laundry
- Juan Morales | 1 minAdjusting Oven Temperature Settings
MOST WATCHED
Fix It Forward - Episode 1
Step into the first-ever multifamily maintenance docuseries as we kick things off in Atlanta with Sabrina, a 25-year veteran, high-rise pro, and passionate mentor. From flooded units to fire pump systems, Sabrina proves maintenance is more than turning a wrench—it's a calling. Watch how one woman’s journey from single mom to respected leader is inspiring the next generation of trades professionals.

Mental Health
View All >- Mark Sharp | 3 minMental Health
- Mark Sharp | 2 minHigh Stress Levels
- Mark Sharp | 2 minPhysical Strain and Fatigue
- Mark Sharp | 3 minWork Life Balance
- Mark Sharp | 2 minLimited Recognition and Support
- Mark Sharp | 2 minExposure to Hazards
- Mark Sharp | 2 minMental Health Coping Strategy #1
- Mark Sharp | 2 minMental Health Coping Strategy #2
- Mark Sharp | 2 minMental Health Coping Strategy #3
- Mark Sharp | 2 minMental Health Coping Strategy #4
- Mark Sharp | 3 minMental Health Coping Strategy #5
- Mark Sharp | 3 minWork Place Initiative #1
- Mark Sharp | 2 minWork Place Initiative #2
- Mark Sharp | 3 minWork Place Initiative #3
- Mark Sharp | 3 minWork Place Initiative #4
- Mark Sharp | 1 minWork Place Initiative #5
Customer Service
View All >- Mark Cukro | 2 minCustomer Service Starts Before You Speak
- Mark Cukro | 1 minAsk Clarifying Questions
- Mark Cukro | 1 minComplaints Are opportunities
- Mark Cukro | 1 minConflict to Collaboration
- Mark Cukro | 1 minLead with Empathy
- Mark Cukro | 1 minDon't Lead Negativity: Reset the Expectation
- Mark Cukro | 1 minBe Kind and Authentic
- Mark Cukro | 1 minSmall Improvements, Big Impact
- Mark Cukro | 1 minProve You Are Listening
- Mark Cukro | 1 minSpeak Their Language
- Mark Cukro | 1 minOwn It and Fix It
- Mark Cukro | 1 minThe Plus One Concept
- Mark Cukro | 1 minDe-escalate with Calm and Control
- Mark Cukro | 1 minLeave with Gratitude and Confidence
Plumbing
View All >- Daniel Fuston | 1 minTesting an Electric Water Heater Thermostat
- Mark Sharp | 2 minElectric Water Heater
- Mark Sharp | 2 minElectric Water Heater Element Test
- Mark Sharp | 1 minWater Heater Element Testing with Ohms
- Mark Sharp | 1 minRepairing a Stuck Disposal
- Mark Sharp | 3 minReplacing a Faucet Stem Cartridge
- Mark Sharp | 2 minReplacing a faucet neck
- Mark Sharp | 2 minReplacing a Faucet Aerator
- Mark Sharp | 1 minHow to Replace a Faucet Handle
- Mark Sharp | 4 minHow to Replace a Mansfield Flush Valve Seal
- Daniel Fuston | 2 minHow to use a Hand Swage
- Mark Sharp | 4 minHow to Clear a Tub Drain Easily
Safety
View All >- Mark Cukro | 2 minClean Shop, Clear Mind: Why It Matters
- Mark Cukro | 2 minGolf Cart Safety & Maintenance Tips
- Mark Cukro | 1 minManagers: Never Ask to Pull a Meter
- Mark Cukro | 2 minA Needle in the Trash: A Real Safety Wake-Up
- Mark Cukro | 4 minProtect Your Eyes: Glasses, Goggles & Shields
- Mark Cukro | 5 minHeat Stress Awareness & Prevention
- Mark Cukro | 5 minBites, Stings & Safety Things
- Mark Cukro | 5 minSee It Coming: Eye Safety on the Job
- Mark Cukro | 5 minGet a Grip: Hand Protection Matters
- Mark Cukro | 5 minHVAC Safety: Filters & Condensation
- Oscar Rodriguez-Aguila | 3 minChange the Locks - No Shortcuts on Safety
- Melvyn Scofield | 1 minSafety Isn't First, Its Everything
Electrical
View All >- Mark Sharp | 1 minHow to Replace a Light Bulb
- Mark Sharp | 4 minHow to Replace a Duplex Receptacle
- Mark Sharp | 2 minTesting an Electric Range Burner
- Daniel Fuston | 0 minHow to Track Down a Low Voltage Short
- Mark Cukro | 9 minMultimeter Basics: Read it Right, Stay Safe
- Mark Cukro | 3 minMultimeter Basics - Testing an Outlet
- Mark Cukro | 2 minMultimeter Basics - Testing Switches
- Mark Cukro | 3 minMultimeter Basics - Range Elements
- Mark Cukro | 3 minHow to Test Receptacles Like a Pro
- Mark Cukro | 6 minBreaker Panel Basics & Troubleshooting Tips
Preventative Maintenance
View All >- Mark Sharp | 2 minPreventative Maintenance: Appliances
- Mark Sharp | 3 minPreventative Maintenance: Exterior/Grounds
- Mark Sharp | 3 minPreventative Maintenance: Electrical Systems
- Mark Sharp | 3 minPreventative Maintenance: General Tips
- Mark Sharp | 3 minPreventative Maintenance: HVAC
- Mark Sharp | 2 minPreventative Maintenance: Pest Control
- Mark Sharp | 2 minPreventative Maintenance: Plumbing
- Mark Sharp | 3 minPreventative Maintenance: Safety & Compliance
- Oscar Rodriguez-Aguila | 6 minSmoke Detector Safety & Tracking Tips
- Oscar Rodriguez-Aguila | 4 minPlan Ahead: Preventative Maintenance
New Technician
View All >- Mark Cukro | 1 minStarting Strong as a New Tech #1
- Mark Cukro | 2 minMonth 2-3: Growing as a Maintenance Tech
- Mark Cukro | 2 minDo It Right: Safe Repairs Every Time
- Mark Cukro | 2 minKeys to Success in Maintenance
- Mark Cukro | 2 minSo You Want to Be a Supervisor?
- Mark Cukro | 2 minEssential Tools for New Techs
- Mark Cukro | 2 minTools for Leveling Up as a Tech
- Mark Cukro | 2 minPro-Level Tools That Show Youre Skilled
Roofing
View All >Project Management
View All >Purchasing / Budgeting
View All >Exterior/Grounds Maintenance
View All >Docuseries
View All >Curb Appeal
View All >Stay Connected with
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