Top Maintenance Co.
Winners announced February 15 >

Call Management

The most critical calls come when your office is closed. AppWork routes after-hours emergency calls intelligently — straight to the right on-call technician, automatically, every time.
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Emergency Calls Handled While You Sleep

When a resident has an emergency after hours, AppWork's IVR kicks in automatically. Calls route based on your on-call calendar — so the right person gets paged instantly, without anyone manually updating the system.
Instant On-Call Rings - Emergency calls go straight to the on-call technician. No voicemail box, no delay — they get a call the second a resident presses 1.
Automatic After-Hours Menu - AppWork switches to your after-hours IVR automatically based on your business hours. No one has to remember to turn it on.
Non-Urgent Requests Queued for Morning - Not every call is an emergency. AppWork captures non-urgent after-hours calls as messages and automatically converts them to work orders that are ready and waiting when the office opens.
Every missed after-hours emergency is a liability. AppWork makes sure the right technician gets the call, every single time, all night long.

Routing That Updates Itself

One of the biggest headaches in after-hours call management is keeping the routing current. AppWork reads directly from your on-call calendar and routes calls accordingly.
Calendar-Driven Auto-Routing - Update who's on call in the calendar, and the routing updates automatically. That's it — no separate system to keep in sync.
Schedule Changes, Zero Rework - Swap shifts, add coverage, change the rotation — AppWork picks up the change and adjusts call routing in real time.
Pause & Auto-Resume - Need to pause someone in the queue while they're off or unavailable? One tap stops calls from routing to them. When they get back, the system automatically resumes routing calls their way — no manual restart needed.
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Calls That Create Work Orders

When a resident calls about a maintenance issue, AppWork captures the details and automatically creates a work order. No re-typing, no lost notes, the call goes straight into action.
Automatic Work Order Creation - Maintenance calls instantly generate a work order with the resident's unit, issue details, and priority level, no manual entry needed.
Call Notes Attached - Everything that gets captures during the call, stays with the work order. The technician knows exactly what to expect before they show up.
Full Call-to-Resolution Tracking - Track the lifecycle from the first call through to a completed work order. Nothing slips, and every issue has a full paper trail.
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Complete Call Log

Every call your property receives is logged automatically, who called, why they called, and what happened next. A full log history your team can actually use.
Full Call History - Every call is recorded with the date, duration, caller unit, and outcome. Nothing goes undocumented.
Missed Call Tracking - See exactly which calls went unanswered and follow where needed.
Search & Filter - Pull up any call by unit, date, or call type in seconds. Great for audits, follow-ups, and dispute resolution.
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See Call Management in Action

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More Solutions

Product Features
AB 2801 
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Automate compliance with AB 2801 using specially designed features and comprehensive reports.

Insight Reports

Get a concise daily, weekly, and monthly snapshot of your operations and team performance.

Actionable Analytics

Turn data into directives with real-time and in-depth analytics.

Reports

View, generate, and export reports with a couple of taps from any device.

Technician App

A special app for your technicians to help increase operational efficiencies.

Vendor Management

Manage vendors like you manage your technicians, including resident reviews.

Purchase Orders

Request and approve purchase orders with ease. Includes detailed analytics and notifications.

Incident Reports

Create thorough documentation on the spot. Store reports digitally for easy access and searching.

Work Order Tracking

Easily create, track, search, and organize your work orders. Simple yet comprehensive.

Digital Make Ready Board

A collaborative, cloud-based make ready board to help decrease turnover times and reduce vacancy loss.

Inspections

Create and complete inspections with ease. It comes with an intuitive and easy-to-use interface.

Technician Management

Supercharge your maintenance team with in-depth analytics, performance badges, and reviews.

Refrigerant Logs

Track refrigerant usage across jobs and properties to spot inefficiencies and prevent losses

Asset Tracking

Centralize every asset in one simple dashboard with AppWork’s asset tracking

Call Management

When a resident has an emergency after hours, AppWork's IVR kicks in automatically