Winners For Top Rating Maintenance Winter 2025!!
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All Release Notes
Work Orders
Inspections

New Year, New Features! – January 2025 Update

Admin Portal
New Features
Tech App
Bugfixes
Upgrades

🎉 Kick off 2025 with a (literal) game-changing AppWork update packed with enhanced functionality, improved usability, and exciting new ways to keep your maintenance team motivated! Read on to learn about our biggest release EVER! Let’s dive into the details: 🎉

1. Work Order Page Redesign

Our new design keeps it clean but doubles the information at a glance – no extra clicks required!

  • Work order descriptions are now visible and expand fully on hover.
  • Icons indicate the status of work orders:
    • Parts Needed: Hover over to see the parts you need.
    • No Access: Hover over to see why.
  • New work order filter:
    • Use the new "Is Callback" checkbox under "More Filters" to see the open work orders that have been called back.
      Appworks Work Order Page Redesign: A clean and efficient interface showing work order descriptions expanding on hover, status icons for Parts Needed, No Access, and Callback.

2. Work Order Scheduling – The Basics Are Here!

You can now schedule work orders for a specific date, making planning easier than ever.

How to schedule:

  1. Click on a work order to view it.
  2. Click the Schedule button on from the actions menu.
  3. Select the date you want to schedule the work order for.

You can also schedule work orders upon creation from the creation modal

  • The resident will receive an automatic email when their work order is scheduled so they know when to expect a resolution!

  • At a glance: Scheduled dates are now visible on the index page.

    • Green: Due today
    • Red: Past due

  • Sorting made simple: Quickly spot overdue or upcoming work orders by sorting the date column.

Stay tuned for more scheduling features in the coming months!
Appworks Work Order Scheduling: Scheduling a work order with a specific date, sending automatic email notifications, and viewing scheduled dates alongside due dates on the index page.

3. Prioritize Technician Work Orders

Want technicians to complete work orders in a specific order? Now you can!

  1. On the technicians overview page, click the assigned box next to a technician.
  2. Drag and drop work orders to set the order of completion.

This feature will be fully live soon when the technician app update is rolled out.

4. Drag & Drop Attachments

Adding images or files to work orders is now effortless – just drag and drop!

  • This can be done when creating work orders and when viewing work orders!
    Appworks new drag and drop functionality for work orders. Effortlessly add images or files to work orders by dragging and dropping, whether during creation or while viewing existing work orders.

5. AppWork Coins – Motivation Meets Fun!

Introducing AppWork Coins, a fun way to engage and motivate technicians!

How to earn coins:

  • Tasks completed: +20 coins each (work orders, make-readies, or inspections)
  • New badge earned: +50 coins
  • Active month: +10 coin
  • Reviews:
    • 5-star: +30 coins
    • 4-star: +20 coins
    • 2-star: -20 coin
    • 1-star: -30 coins
  • Callbacks: -50 coins

Track your technicians’ scores by from the technicians index page - who has the highest so far?

More features coming soon to level up AppWork Coins!
AppWork Coins: A fun and interactive way to motivate technicians by earning coins for tasks, badges, active months, and reviews while tracking scores on the technicians index page.

6. Smarter AI for Work Orders

Our improved AI model makes managing work orders even easier:

  • Recognizes over a dozen new categories for more accurate classification.
  • AI learns better when manual changes are made to categories.
  • New alerts for both admin and resident work orders ensure work orders are descriptive enough and only include one issue in each work order, improving accuracy.
    Smarter AI for Appworks Work Orders: Enhanced AI model recognizing over a dozen new categories, improving classification accuracy, learning from manual updates, and providing alerts for clear and concise work orders.

7. Inspections Enhancements

  • Filter inspections by template for clearer progress tracking.
  • Subscribe to specific inspection templates for better updates.

8. Additional Updates & Fixes

  • Resend the technician welcome text with links to download the app.
  • Improved handling of inspection template versions—no more deactivating old templates after edits.
  • Fixed an issue where resident text responses weren’t appearing in the admin portal.
  • Implemented an entirely new backend system for PDF generation to improve the AppWork user experience.
    • Compressed PDFs file size to meet Yardi upload requirements.
  • Significant changes to integration handling.
  • Introduced groundwork for Entrata integration.

We’re excited to kick off the year with these updates and look forward to rolling out even more powerful tools in the months ahead. Here's to a productive and successful 2025! 🎆