Innovation Meets Simplicity: Powerful Updates Across AppWork

This release brings new features and better insights into what’s really happening across your properties. We’ve added tools to help you stay on top of inspections, track costs more accurately, and even capture the weather conditions at the time of an incident. Every update was built to solve the real problems you run into every day, so you can spend less time chasing details and more time getting things done.

Inspections

1. Admins can now edit inspection costs directly from the portal, making it easier to add or update the item costs for individual items as you complete the inspection without having to update the template.

This can be used instead of the templated pricing or in addition. To enable this head to settings > system settings >maintenance > inspections > select template > enable “Show custom charges” > enable “Allow inline cost editing for this inspection”

2. We’ve added two new pie charts to the inspection analytics page. These charts make it easy to see the percentage of inspection items with photos and quickly understand how inspections are being completed.

As with the entire inspections analytics page, you can filter the data based on date range, and inspection template. You can now clearly see the aggregated results of the inspections based on your filter to see how many items required further action vs no action required with the new inspection item results chart.

You can find the new charts by visiting Analytics > Inspections

3. You can now enable email notifications to receive alerts whenever a new work order is submitted.

You can enable the email by navigating to: Settings > Core > Staff > Select Staff Member > Emails > enable “New Work Order Created Email”

4. Resolved an issue where AppWork wasn’t generating inspections automatically when the apartment was leased after the trigger date for inspection creations.

5. Inspection templates in the settings page are now sorted alphabetically to easier access
6. Resolved an issue where editing an inspection template sometimes had a red snackbar that the name has already been taken
7. All inspection items are now displayed in the correct order.
8. Edit recurring inspection confirmation now only shows if an edit was made
9. Inspection analytics costs graphs numbers are easier to read with commas

Work Orders

10. Two new work order categories to help better classify work orders

    • General > Elevators
    • Windows and Doors > Lock Battery

11. AppWork Intelligence (AI work order diagnostics) has been made a little shorter for a better user experience.

12. The resident's phone number is now visible directly from the work order. Click on the contact information to view and copy the resident’s email or phone number.

13. We made it easier to see the open work orders and the work order history when viewing a work order!

14. You can now edit Yardi technician skill codes for timer entries directly from a work orders
15. Yardi Vendor codes support.
16. AI Work Order categorization system throughput enhancements to cut down on uncategorized work orders.
17. Yardi brief description field is now maintained when posting back to Yardi if there was one there originally.
18. improvements to property management software syncing for completed work orders and residents.
19. Resolved an issue where long work order description notes were not posting to Yardi
20. Long property names can now be seen on the work order page

Make Ready Board:

21. Cleaner design of the task actions modal on the make ready board

22. You can now mark tasks as “Not Applicable” to simplify workflows and quickly see exactly what needs to be completed for each unit.

23. Slight UI improvement to increase the usability of the make ready board
24. The last time the board was updated is now visible again

Incident Reporting

25. Introducing Weather Intelligence! AppWork now automatically records local weather conditions at the exact time an incident occurred, even if reported later. This provides valuable documentation for insurance claims, lawsuits, and investigations.

• Here are some examples:
  • A tree falls on the roof of a building on Friday afternoon and the first thing the manager does on Monday morning is submit an incident report – well, now AppWork will include what the temperature and weather conditions were at the time that the tree fell! Maybe it was thunderstorming and now you have the documentation you need!
  • A resident files a lawsuit that they fell down the stairs. If it happened to have been raining at the time of the incident you now have that clearly documented, bolstering your defence for the claim.

26. Incident reports now includes the resident’s unit info

27. Better handling of long property names in the incident report

Settings

28. You can now delete properties from AppWork once they have been deactivated. This feature is only available to Super Admins and can be done from the property settings page. Keep in mind that if the integration is turned off, the property will be added back to AppWork the next time the integration import runs. To fully remove a property from AppWork you will need to remove it from the integration and delete the property in AppWork.

• Here are the steps to delete a property from AppWork:
  • Deactivate the property in AppWork.
  • Remove it from your integration.
  • Delete the property in AppWork.

29. Quickly identify and manage post errors with a new dashboard that aggregates errors by message. Easily ignore or repost items to keep your data clean and accurate.

30. Implemented a new weak password policy to enhance account security. When creating a new password users will now be required to include one or more lowercase letters, uppercase letters, numerical digits and special characters.

31. When super admins are created, they will now automatically be assigned to all properties.

32. Updated handling for turning on Weather Intelligence from the work order categories settings page.

33. Staff Emails toggles are now aligned for easier visibility.

Reports

34. Resolved an issue with the Insight Reports are showing Make Ready Completion Time as 0 hours
35. Make ready metrics report now includes the year
36. The average completion time column in the response time report was reformatted to make it easier to sort/filter the column when exporting to .csv
37. Improved the chart view of the inspection results report by collapsing sections with $0 by default to make it easier to see/use the report.
38. You can now filter work orders on the completed work order report by both category and subcategory.
39. Resolved an issue where the inspection results report was calculating the average cost per item incorrectly.
40. WO By Category Report now has an ‘All’ status
41. Inspection Results Reports overview page UI improvements
42. Updated handling for N/A inspection sections in the AB2801 Compliance Report
43. Spacing on the Inspection results Report work order popup to makes it easier to view

Analytics

44. Unit breakdowns now load instantly, no more “Load More” clicks required.

API Improvements:

45. Can now filter for work orders by date
46. Can now filter for wos by status
47. Work order details now includes the rating of the work orders
48. Documentation includes an example of sample work order data/fields

General:

49. Photos Zip download is disabled when there are 0 photos to download
50. We now throw confetti when a Photos ZIP file download is completed