Precision & Control With Smarter Admin Tools & Reporting Upgrades

Hold onto your tool belts, because we’ve got some updates coming your way!

We’re tightening the screws on admin permissions, nailing down better reporting options, and drilling into more precise data tracking. Whether you’re managing technicians, fine-tuning insights, or crunching response times, these updates are here to fix inefficiencies and bolster your workflow. Let’s hammer out the details! 🔧⚡

Updated Permissions for Basic Admin Users

Basic admin users can no longer deactivate technicians, ensuring better control over technician management.

Technician Exclusion from Insight Reports

You can now exclude specific technicians from your insight reports. This is especially useful for floating maintenance teams that shouldn’t appear in property-specific reports. Simply toggle the exclusion option in the Edit Profile section on the Technicians page.

Enhanced Response Time Report Calculations

We've improved how response times are calculated for work orders that have been canceled and reopened, as well as those with callbacks, ensuring more accurate reporting.

Refined Business Hours Reporting

When selecting the “Business Days” option in the response time report, the system now uses business hours instead of full business days, providing more precise and actionable data.

Get ready to wrench even more efficiency out of your workflow! 🚀🔨 Let us know if you have any questions we’re always here to screw in the best solutions. 😄