End of January Release: Smarter Reports and New Features!

End of Jan Release

Response Time Report Enhancement

Our Response Time Report just got even smarter! With the power to now exclude some common “on hold” times from the response time, you can use this report in more ways than ever before!

You can now use the “exclusion” filter to filter out any or all of the following statuses:

• Assigned to vendor
• Waiting on Parts
• No Access

Using these filters in the report will exclude the time that work orders were in the selected status from the response time.

To access the Response Time Report:

1. Click on Reports from the sidebar.
2. Select Response Time Report from the available reports.

Other Updates

• Improved AI Work Order Characterization
  Enhanced characterization for work orders created from property management systems that may lack context in the description.

• New API Endpoint
  A new API endpoint called orders allows API users to retrieve a list of all work orders.

• New Work Order Categories

  • Pest Control
    
    • Termites
    • Spiders
  • Safety
    
    • Fire Extinguisher
  • Windows & Doors
    
    • Doorbell/Buzzer

• Updated Work Order Categories for Clarity

  • “Kitchen Exhaust not working” → "Kitchen Exhaust"
  • “Assumed Mold” → “Moisture & Microbial”

• UI Improvements

  • Reduced the size of the technician image in the email sent to admins when new reviews are received.

• Entrata Integration
  Continued improvements to the Entrata integration.

• Bug Fixes
  Resolved an issue where dragging a work order priority from the high property section to the standard section in system settings caused the screen to turn white.