Call Recording & Improvements

Admin Portal

New Features

Bugfixes

This release introduces a major new capability along with several fixes and improvements to strengthen integrations and improve day-to-day usability.

New Feature

Call Recordings in Work Orders

Call recordings from technician-to-resident calls can now be accessed directly in the work order timeline. Admins can view and download these recordings, providing greater visibility into technician communication and resident interactions.

Call recordings from technician-to-resident calls can now be accessed directly in the work order timeline

Fixes and Improvements

Handling for Backdated Inspection Creation

Improved handling for automatically created inspections when the move-out date in the property management software is backdated. Inspections will now generate correctly in these cases.

Improved Experience on Smaller Screens

Added improved handling for lower-resolution computer screens, making the AppWork interface easier to use on smaller displays.

Entrata Building Number Fix

Resolved an issue where certain building numbers coming from Entrata were not properly attaching to the correct work order.

RealPage Integration Improvements

Fixed several RealPage integration-related issues to ensure a smoother and more reliable connection between the two systems.

When clicking a Make Ready task from the Task Time Report, users were sometimes redirected to a work order with the same ID. This now correctly takes users to the Make Ready task.

Multiple Inspection Column Generation

Resolved an issue where only one inspection would generate if two inspection columns on the Make Ready board were set to auto-generate. Both inspections will now generate as expected.