Your Privacy is Important to Us

Last Updated: 8/24/2021

AppWork Technologies LLC (“AppWork”) values your privacy. This privacy policy (this “Privacy Policy”) explains how we collect personal information about people who use our website, appworkco.com (the “Website”) and our AppWork Maintenance service (the “Service”), and how we use that information. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. Please revisit this Privacy Policy to stay updated on any changes. By using the Website or the Service, you re agreeing to be bound by this Privacy Policy.

Please note that the Website may contain links to, and the Service involves integrations with, third party websites, applications or software not controlled by AppWork. We are not responsible for the privacy compliance or content of third party websites, applications or software. You should check the third party websites, applications and software for their unique privacy statements and what terms apply to them.

Who are we?

AppWork is a SaaS software company that assists property managers of multi-unit residential properties with facilitating, responding to, tracking and managing resident maintenance requests, making the maintenance process as pleasant as possible for residents.

How do we collect information from you?

Voluntary information

When you set up to use the Service and create an account or when you contact us through the Website, we collect personal information about you, including your name, email address, password, and possibly company name and phone number. We may also collect personal information from you when you request technical support or participate in one of our communities or message boards.

Automatic information

As you use the Service or visit the Website, we may automatically collect certain information about your connection to our servers, your operating system, your IP address and your browser. This information is collected to aid in diagnostics and auditing.

Use of cookies

We may use cookies and other identification technologies for record keeping purposes and to enhance your experience, if you choose to use the Service or visit the Website.

The Website, related applications and the Service may use the following types of cookies:

Strictly Necessary Cookies

These cookies are essential to enable you to browse the Website, related applications and the Service and use the available features.

Performance Cookies

These cookies collect information about how you use the Website, related applications and the Service. For instance, these cookies track which pages you visit most. This data may be used to help optimize the Website, related applications and the Service and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.

Functionality Cookies

These cookies allow the Website, related applications and the Service to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.

You have a variety of tools to control cookies, including browser controls to block and delete cookies. If you select browser settings that refuse cookies, you may not be able to obtain all or any of the functions of the Website or the Service.

How is your information used?

We use the information that we collect about you or that you provide to us, including any personal information, for the following purposes:

to manage your account;
to provide you with information, products or services that you request from us;
to fulfill any other purpose for which you have provided the information;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to fulfill any other purpose for which you have provided the information;
to notify you about changes to our products or services;
in any other way we may describe when you provide the information;
to assist in debugging issues with third party service providers with respect to the Service;
to provide information specified by a court or other legally binding order to the appropriate legal authorities; and
for any other purpose with your permission.

How do we share your information?

We will not sell or rent your personal information to third parties, and we will not share your personal information with third parties for marketing purposes.

We share your personal information with your consent or as necessary to complete any transaction or provide the Service. For example, to help facilitate the use of the Service between users, we may need to share certain information with other users that you authorize to access and use your account (such as sharing information between residents and property managers). We may also share personal information (i) with our affiliates, (ii) with vendors and subcontractors working on our behalf, such as third party service providers (for example, but not limited to, data storage by Microsoft Azure or Amazon Web Services) who assist us in making the Website or the Service available, (iii) when required by law or to respond to legal process, (iv) to protect our customers, (v) to maintain the security of our products and services, and (vi) to protect our rights and property. In addition, if we are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer or share some or all of our assets, including your personal information in connection with such transaction.

We also aggregate and anonymize certain of your personal information to create reports, trends and studies. We use industry best practices and state-of-the-art techniques to anonymize and aggregate data. These reports, trends and studies may be made available or provided to the public.

How long do we retain your information?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, to comply with obligations relating to invoicing and taxes). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is specified in any relevant contract between you and us.

Your choices

We will not contact you for marketing purposes by email or phone except (i) as necessary to enter into a contract or fulfill our contractual obligations a contract, (ii) with your permission, or (iii) for legitimate purposes permitted by applicable law. We will provide an unsubscribe option on all marketing emails you receive from us. You may also contact us at suppport@appworkco.com to unsubscribe or if you have any other questions or concerns regarding your receipt of marketing materials from us.

Accessing and correcting your information

You may contact us at suppport@appworkco.com with any request to access, correct or delete any personal information that you have provided to us. We make good faith efforts to honor reasonable requests to access, correct or delete your personal information. If you request that we delete your personal information, your Service account information may also be removed. We may not accommodate a request to remove personal information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Also, please be advised that we may periodically archive personal information we have collected and there may be times that such archived information cannot be permanently removed from our systems.

In addition, if you are using the Service at the invitation of our property manager customer, it is up to you to decide what, if any, information to provide during such use. [You may also contact our property manager customer directly to request to access, correct or delete any of the personal information you‘ve provided to such customer.] Depending on your request, it may not be possible for our property manager customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.

Data security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of the Service, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Service or the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service or the Website.

Children‘s privacy

We encourage parents and guardians to take an active role in their children‘s online activities. We do not knowingly collect personal information from children under 18 years of age without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your State without proper consent, please contact us at suppport@appworkco.com and we will take appropriate measures to investigate and address the issue promptly.

How to contact us

If you have any questions regarding this Privacy Policy and our privacy practices, please contact us by email at legal@appworkco.com or in writing at 581 North Franklin Turnpike, Ramsey, NJ 07446, Attn: AppWork Legal Department.