Your Privacy is Important to Us
Last Updated: 8/24/2021
Please note that the Website may contain links to, and the Service involves integrations with, third party websites, applications or software not controlled by AppWork. We are not responsible for the privacy compliance or content of third party websites, applications or software. You should check the third party websites, applications and software for their unique privacy statements and what terms apply to them.
Who are we?
AppWork is a SaaS software company that assists property managers of multi-unit residential properties with facilitating, responding to, tracking and managing resident maintenance requests, making the maintenance process as pleasant as possible for residents.
How do we collect information from you?
We obtain various kinds of information about you when you use the Website or the Service. Some of this information you provide directly to us, such as when you sign up or submit feedback. Some of it we get by observing how you use the Website or the Service
What type of information is collected from you?
When you set up to use the Service and create an account or when you contact us through the Website, we collect personal information about you, including your name, email address, password, and possibly company name and phone number. We may also collect personal information from you when you request technical support or participate in one of our communities or message boards.
As you use the Service or visit the Website, we may automatically collect certain information about your connection to our servers, your operating system, your IP address and your browser. This information is collected to aid in diagnostics and auditing.
The Website, related applications and the Service may use the following types of cookies:
Strictly Necessary Cookies
These cookies are essential to enable you to browse the Website, related applications and the Service and use the available features.
These cookies collect information about how you use the Website, related applications and the Service. For instance, these cookies track which pages you visit most. This data may be used to help optimize the Website, related applications and the Service and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
These cookies allow the Website, related applications and the Service to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.
How is your information used?
We use the information that we collect about you or that you provide to us, including any personal information, for the following purposes:
- to manage your account;
- to provide you with information, products or services that you request from us;
- to fulfill any other purpose for which you have provided the information;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to our products or services;
- in any other way we may describe when you provide the information;
- to assist in debugging issues with third party service providers with respect to the Service;
- to provide information specified by a court or other legally binding order to the appropriate legal authorities; and
- for any other purpose with your permission.
How do we share your information?
We will not sell or rent your personal information to third parties, and we will not share your personal information with third parties for marketing purposes.
We share your personal information with your consent or as necessary to complete any transaction or provide the Service. For example, to help facilitate the use of the Service between users, we may need to share certain information with other users that you authorize to access and use your account (such as sharing information between residents and property managers). We may also share personal information (i) with our affiliates, (ii) with vendors and subcontractors working on our behalf, such as third party service providers (for example, but not limited to, data storage by Microsoft Azure or Amazon Web Services) who assist us in making the Website or the Service available, (iii) when required by law or to respond to legal process, (iv) to protect our customers, (v) to maintain the security of our products and services, and (vi) to protect our rights and property. In addition, if we are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer or share some or all of our assets, including your personal information in connection with such transaction.
We also aggregate and anonymize certain of your personal information to create reports, trends and studies. We use industry best practices and state-of-the-art techniques to anonymize and aggregate data. These reports, trends and studies may be made available or provided to the public.
How long do we retain your information?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, to comply with obligations relating to invoicing and taxes). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is specified in any relevant contract between you and us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not reasonably possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information on hardened servers that are hosted on highly secure data centers, and isolate it from any further processing until deletion is possible.
We will not contact you for marketing purposes by email or phone except (i) as necessary to enter into a contract or fulfill our contractual obligations a contract, (ii) with your permission, or (iii) for legitimate purposes permitted by applicable law. We will provide an unsubscribe option on all marketing emails you receive from us. You may also contact us at firstname.lastname@example.org to unsubscribe or if you have any other questions or concerns regarding your receipt of marketing materials from us.
Accessing and correcting your information.
You may contact us at email@example.com with any request to access, correct or delete any personal information that you have provided to us. We make good faith efforts to honor reasonable requests to access, correct or delete your personal information. If you request that we delete your personal information, your Service account information may also be removed. We may not accommodate a request to remove personal information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Also, please be advised that we may periodically archive personal information we have collected and there may be times that such archived information cannot be permanently removed from our systems.
In addition, if you are using the Service at the invitation of our property manager customer, it is up to you to decide what, if any, information to provide during such use. [You may also contact our property manager customer directly to request to access, correct or delete any of the personal information you’ve provided to such customer.] Depending on your request, it may not be possible for our property manager customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of the Service, you are responsible for keeping this password confidential.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Service or the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service or the Website.
We encourage parents and guardians to take an active role in their children’s online activities. We do not knowingly collect personal information from children under 18 years of age without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your State without proper consent, please contact us at firstname.lastname@example.org and we will take appropriate measures to investigate and address the issue promptly.
How to Contact Us.