Financial and Operational Excellence
Momentum Communities, based in Omaha, NE, manages over 5,500 units. The company has been operating for four years, striving to provide exceptional living experiences for its residents.
Challenges Faced
Before implementing AppWork, Momentum Communities faced significant challenges in communication between the office and residents regarding maintenance requests. Amanda Torres, President of Momentum Communities, highlighted the primary issues: "We were trying to increase resident satisfaction and reduce the number of days the work orders were outstanding." These challenges led to higher resident turnover, impacting expenses and revenue.The Journey
Momentum Communities initially utilized HappyCo on a few assets, but it lacked the support for key features that AppWork provided. "It didn’t have the support for some of the features that AppWork has which has made a difference," Amanda explained, noting the value of automated detailed updates directly to residents. The search for a better solution led Amanda to Google, where she discovered AppWork. The inclusion of incident reports was a significant factor in their decision to choose AppWork.
The Discovery
Amanda was particularly excited about the incident reports feature in AppWork. This feature, along with others, promised to address the communication issues Momentum Communities was facing."We actually use this information to have daily/weekly calls with the teams based on the data we are now able to see, which has led to increased productivity."
The Solution
AppWork introduced several features that significantly benefited Momentum Communities. The ability to quantify the number of work orders or unit turns accomplished in a week was particularly impactful. Amanda shared, "We actually use this information to have daily/weekly calls with the teams based on the data we are now able to see, which has led to increased productivity." The maintenance team responded positively to AppWork, which was notable as technology adoption can often be challenging for maintenance teams. "The maintenance team has been super positive on AppWork. To me, this isn’t the norm when it comes to technology in general for maintenance teams," Amanda observed.
The Implementation
The onboarding process for AppWork was smooth and efficient. Amanda described it as the smoothest of the multiple initiatives they rolled out that year. "Everything was amazing! You were super organized with the check-in calls and making sure everything was going well. It was really night and day compared to the other systems we launched," she noted."Everything was amazing! They were super organized with the check-in calls and making sure everything was going well."
Results
AppWork helped Momentum Communities solve their previous challenges by organizing maintenance requests and providing detailed data for budgeting and operational improvements. "AppWork will help with us budgeting. It allows us to pinpoint different issues at particular assets.
Especially since we have some older assets. Allowing us to better utilize our capital dollars better," Amanda explained. The impact on the properties was significant, especially in organizing maintenance requests and resolving emergency requests quickly. "It has helped us organize our maintenance requests. Especially with Emergency maintenance requests allowing us to resolve them a lot quicker," Amanda added.
Reviews
Overall Experience
Amanda's overall experience with AppWork has been extremely positive: "I’m very excited about AppWork, I’m excited for the future and being able to continue to partner together allowing us to improve our resident customer experience. While also being a better operator for the investors we represent." Through this detailed case study, it's evident that Momentum Communities has significantly improved resident satisfaction, maintenance efficiency, and overall operational effectiveness with the help of AppWork.
