APPWORK REVOLUTIONIZED M3'S MAINTENANCE OPERATIONS, BOOSTING EFFICIENCY AND TENANT SATISFACTION.
M3's Maintenance Transformation with AppWork
CLIENT NAME
M3 Management
HEADQUARTERS
Lakewood, NJ
INTERVIEWEE
Sam Tabbouche
M3 Management, headquartered in Lakewood, NJ, oversees nearly 3,000 units across multiple states. Since its establishment in 2018, the company has been committed to providing top-notch property management services to its residents.
Challenges Faced
Before discovering AppWork, M3 Management faced significant challenges in maintaining efficient maintenance operations. According to Sam Tabbouche, Asset Manager at M3, "Maintenance was not at the top of their game. We had a significant inability to track work." This inefficiency hindered their overall operations and resident satisfaction.The direct support & relationship with the AppWork team were standout features for Sam.
Sam Tabbouche,
Asset Manager
The Discovery
M3 Management was referred to AppWork by a satisfied client. The direct support and relationship with the AppWork team were standout features for Sam. "I will never use another company that does not have a client success team," he emphasized. The work order system, in particular, excited M3 Management the most.The Solution
The implementation of AppWork brought several key benefits to M3 Management. One of the most impactful features was the ability to assign work orders to technicians without requiring them to come into the office. "Being able to assign the work orders to techs without the techs having to come into the office," significantly streamlined their operations. Additionally, the work orders being sent directly to the technicians' phones via the tech app further enhanced their productivity and response time."I will never use another company that does not have a client success team," Sam emphasized
Sam Tabbouche,
Asset Manager
