HOW ATLANTIC PACIFIC COMPANIES TRANSFORMED OPERATIONS WITH APPWORK

Game Changing Property Management

CLIENT NAME

Atlantic Pacific Companies

HEADQUARTERS

Boca Raton, FL

INTERVIEWEE

Lissette Sabatino

Atlantic Pacific Companies, a beacon of four generation excellence redefines real estate blending tradition and innovation. We’re creating communities focusing on sustainability and prioritizing our people while delivering outsized risk-adjusted returns to our partners. Our focus and expertise spans Acquisitions, Development & General Contracting, Property Management, and Investment Management across Florida, the Mid-Atlantic, North Carolina, Georgia, Texas, and Southern California.

Challenges Faced

Before finding AppWork, Atlantic Pacific struggled with understanding work order volume, completion time, and ensuring data integrity. "We were lacking visibility. It was holding us back from seeing what we needed on site and what our customers were experiencing," said Lissette Sabatino. The existing systems, including RealPage and later Yardi, were cumbersome, less user-friendly, and lacked the mobile functionality that the team required.

The Journey

Atlantic Pacific always utilized the native maintenance system within their property management software. However, the transition from RealPage to Yardi still left them with systems that had "some speed bumps," as described by Lissette. The search for a better solution led them to evaluate three different systems, ultimately choosing AppWork. AppWork stood out due to its smooth sales process and confidence in the product. "The customer service, amazing presentation, and the fact that AppWork wasn’t 'salesy' but super confident in the product let the product sell itself," highlighted Lissette. The simplicity and user-friendly nature of AppWork made it a system the teams enjoyed using.

AppWork stood out due to its smooth sales process and confidence in the product.

Lissette Sabatino,

Chief of Operations

The Discovery

Atlantic Pacific discovered AppWork through a simple Google search. The features that excited them the most included the mobile solution, gaming features, and the overall simplicity of the system, both in design and functionality.

The Solution

AppWork introduced several key features that significantly benefited Atlantic Pacific. The dashboards provided crucial visibility, making it easier to quantify the calls coming into the office. The technician ratings and reviews became a manager's favorite, and the sentence-based insight reports offered valuable performance insights. The dashboards first and foremost.

The technician ratings and reviews are a manager's favorite! The sentence-based insight reports are amazing to help them understand who’s doing what and how they are performing." For the technicians, the mobility of the system was a game-changer, eliminating the need for pens and paper.

The technician ratings and reviews are a manager's favorite!

Lissette Sabatino,

Chief of Operations

The Implementation

The onboarding process was robust and comprehensive. "We had a large onboarding, 30+ communities over several weeks. AppWork's in-person presence was a standout advantage that helped ensure everything went smoothly," said Lissette. Despite onboarding a large, the process was efficient and well-received.

Results

AppWork addressed Atlantic Pacific's previous challenges of efficiency, visibility, and customer experience. "Our previous challenges were efficiency, lack of visibility, and customer experience, and you checked off every box!" noted Lissette. The visibility provided by AppWork has been particularly impactful, improving performance as everyone now has full access to all the data.
The overall impact on properties has been significant. Lissette mentioned that the visibility alone has helped improve performance, particularly in underperforming assets.

Reviews

Marissa Burke

I like the make ready board option in appwork and being able to assign the make readies within the system.

Michelle WoodVP Learning and Engagement

AppWork as a product is an excellent resource for our maintenance teams. AppWork as a company - the people are wonderful, receptive, and helpful—a true joy to partner with.

Ginger AshtonRegional Manager

AppWork has been an amazing addition to our company. It has been extremely beneficial to our maintenance team and helps give a great overview of where a site stands with work orders. I love the ability to see the resident feedback on the maintenance techs. The AppWork team is very responsive and listens to our needs.

Juliet TaegelCommunity Manager

What I find most helpful is having all maintenance information at our fingertips. Using the App has truly made a difference in the way we process work orders, schedule make readies along with improving communication with our technicians and residents. AppWork is very user friendly and has become a valuable asset to our community as we use this throughout the day. As we are fairly new to using AppWork I'd like to say that the training and customer support provided has been stellar. Thank you for making our transition and integration easy!

Overall Experience

Lissette's overall experience with AppWork has been extremely positive: "It’s been a great experience. For everything that I wanted it to accomplish you’ve provided that. I look forward to the continued new features launching!" Through this detailed case study, it's evident that Atlantic Pacific has significantly enhanced its property management operations with AppWork, achieving better visibility, efficiency, and overall performance.