Afton Properties' Success with AppWork
Challenges Faced
Afton Properties initially struggled with maintaining uniformity across its maintenance operations. Eric Martinez, Director of Maintenance Operations, noted that "There was no data or reporting on the site level," which created significant operational challenges and inefficiencies.The Journey
Before discovering AppWork, Afton Properties tried other solutions, including HappyCo. However, these solutions fell short due to a lack of training and support, and their systems were too complex for most teams to use effectively. "It didn’t help because they lacked training and support. It was too large of a system where most of our teams didn’t use most of the system," explained Eric.
Afton Properties also considered other solutions such as Yardi, but ultimately chose AppWork after Eric saw a presentation and was impressed by how the system worked.
The Discovery
AppWork reached out to Afton Properties, which led to their discovery of the platform. Eric was particularly excited about the features AppWork offered, including work order tracking, the inspection system, and the turn board. "The tools we needed to preserve our assets," he highlighted.The Solution
AppWork provided several key features that significantly improved Afton Properties' operations. The work order analytics became one of the most commonly shared reports with the teams, and the paper trail and documentation offered by AppWork were invaluable. For the technicians, the simplicity and effectiveness of the technician app were game-changers. Eric, with nearly 30 years in the industry, stated, "I’ve never used such a simple and incredible technician app - this is hands down the best app I’ve seen!" The Spanish translation feature also greatly benefited the technicians.
"The work order analytics are one of the most common reports we share with the teams. The paper trail and documentation AppWork offers is very helpful!"
Resident Feedback
Residents responded positively to the implementation of AppWork. They appreciated the improved communication and the ability to know the status of their work orders without needing to call the office.The Implementation
The onboarding process with AppWork was smooth and efficient. Eric mentioned that "The onboarding was smooth being that we didn’t need to do much! It was handled mostly by the AppWork team. From everything we’ve implemented this was the smoothest onboarding we’ve done." Despite initial pushback from a few sites, once teams started using the system, their opinions quickly changed.Results
AppWork has made Eric's job significantly easier by providing easy access to data. The impact on Afton Properties has been profound. The streamlined communication between technicians and residents, and the increased productivity in work orders and turns, have been remarkable. "The streamlining. Not having to go to the office. The simple communication between the technicians and residents. The productivity alone on both work orders and turns is skyrocketing."
Moreover, AppWork has positively affected other areas beyond maintenance, including HR and Revenue Management.
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