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BOOSTING COMMUNICATION AND EFFICIENCY

Afton Properties' Success with AppWork

CLIENT NAME
Afton Properties
HEADQUARTERS
Los Angeles, CA
INTERVIEWEE
Eric Martinez

Through this detailed case study, it is evident that Afton Properties has achieved significant improvements in their maintenance operations, leading to enhanced efficiency, better communication, and higher productivity, all thanks to AppWork.

Challenges Faced

Afton Properties initially struggled with maintaining uniformity across its maintenance operations. Eric Martinez, Director of Maintenance Operations, noted that "There was no data or reporting on the site level," which created significant operational challenges and inefficiencies.

The Journey

Before discovering AppWork, Afton Properties tried other solutions, including HappyCo. However, these solutions fell short due to a lack of training and support, and their systems were too complex for most teams to use effectively. "It didn’t help because they lacked training and support. It was too large of a system where most of our teams didn’t use most of the system," explained Eric.

Afton Properties also considered other solutions such as Yardi, but ultimately chose AppWork after Eric saw a presentation and was impressed by how the system worked.

The Discovery

AppWork reached out to Afton Properties, which led to their discovery of the platform. Eric was particularly excited about the features AppWork offered, including work order tracking, the inspection system, and the turn board. "The tools we needed to preserve our assets," he highlighted.

The Solution

AppWork provided several key features that significantly improved Afton Properties' operations. The work order analytics became one of the most commonly shared reports with the teams, and the paper trail and documentation offered by AppWork were invaluable. For the technicians, the simplicity and effectiveness of the technician app were game-changers. Eric, with nearly 30 years in the industry, stated, "I’ve never used such a simple and incredible technician app - this is hands down the best app I’ve seen!" The Spanish translation feature also greatly benefited the technicians.
Appworks Tech App

"The work order analytics are one of the most common reports we share with the teams. The paper trail and documentation AppWork offers is very helpful!"

Eric Martinez Director of Maintenance Operations at Afton Properties
Eric Martinez,
Director of Maintenance Operations

Resident Feedback

Residents responded positively to the implementation of AppWork. They appreciated the improved communication and the ability to know the status of their work orders without needing to call the office.

The Implementation

The onboarding process with AppWork was smooth and efficient. Eric mentioned that "The onboarding was smooth being that we didn’t need to do much! It was handled mostly by the AppWork team. From everything we’ve implemented this was the smoothest onboarding we’ve done." Despite initial pushback from a few sites, once teams started using the system, their opinions quickly changed.

Results

AppWork has made Eric's job significantly easier by providing easy access to data. The impact on Afton Properties has been profound. The streamlined communication between technicians and residents, and the increased productivity in work orders and turns, have been remarkable. "The streamlining. Not having to go to the office. The simple communication between the technicians and residents. The productivity alone on both work orders and turns is skyrocketing."

Moreover, AppWork has positively affected other areas beyond maintenance, including HR and Revenue Management.

Reviews

AM
Amy MartinezProperty Manager
We mainly use AppWork for prospect scheduling and follow ups. Its very user friendly and easy to understand. I love the reporting tool! AppWork is so great! AppWork's team is very friendly and responsive anytime I have a learning question. The platform is very user friendly. The service fits with my annual budget for the community. I was able to pick up the platform within a day thanks to their training materials, and integration was a smooth transition.
AR
Amy RiceProperty Manager
AppWork's Platform is very user friendly and visually pleasing. Training took less than one day to fully understand and start utilizing. This is a great product to have on your mobile phone as a manager. I am able to submit work orders on the go during my property walks and schedule inspections.
MS
Marie StantonCommunity Manager
I like that app work is accessible from a cell phone and the many reports available are extremely helpful when managing turns and work orders and tech performance. Carol has been extremely helpful with implementing app work. Her patience and willingness to address all questions really helped us! The support team is always responsive and able to fix any issues quickly. The problems AppWork is solving is managing turn times, make ready progress and vendor info.
RW
Rachelle WheelerLeasing Consultant
AppWork is easy to use and helps to get service requests straight to our Maintenance team. I love how you can assign work orders to a specific maintenance tech and residents can write a review letting us know our tech did a great job. I am looking forward to learning more features within the app. It is helpful when techs are out on the property and do not have their work computer in front of them. It allows them to access work orders using the app on their mobile phone.

Overall Experience

Eric summed up his experience with AppWork as highly positive: "It’s been great. One of the best parts is how AppWork listens to the feedback from us and our teams. Overall, we are very satisfied with AppWork from the Regional level down to the technicians."

Afton Properties, based in Los Angeles, CA, manages approximately 7,000 units across California, New Jersey, and Connecticut. The company has been operating since 2017, providing comprehensive property management services.