Maintenance Pros Guide to Top Sessions at NAA Apartmentalize 2025
Your Essential Maintenance Professional's Guide to NAA Apartmentalize 2025
Las Vegas is calling, and NAA Apartmentalize 2025 is packed with opportunities specifically designed for maintenance professionals like you. Whether you're a seasoned maintenance supervisor, a skilled technician, or an operations leader, this year's conference delivers the insights, connections, and practical solutions you need to elevate your maintenance operations.
From AI-powered centralization strategies to team appreciation best practices, the sessions below represent your roadmap to maintenance excellence. Here's everything you need to know to maximize your time in Vegas.
Wednesday, June 11: Building Your Foundation
Show Your Team Some Love
Open Space #2: How Are You Showing Love and Support for Your Maintenance Team?
Time: 2:05 PM – 2:55 PM
Location: W213, Level 2
Facilitators: Eddie LeBoeuf & Charlotte Pisciotta
This isn't your typical conference session—it's an interactive deep dive into what really matters: your people. Join Eddie and Charlotte for honest conversations about team appreciation strategies that actually work. You'll walk away with actionable ideas for boosting morale, improving retention, and creating a maintenance culture where your team thrives.
Why attend?
Because great maintenance starts with great teams, and great teams need great leaders who know how to show they care.
Celebrate with Your Peers
Maintenance Appreciation Happy Hour
Time: 6:00 PM – 8:00 PM
Location: Westgate Sportsbook, Las Vegas, NV
Hosted by: GateWise, Multifamily Facilities Leadership Council & AppWork
This is YOUR night! Join fellow maintenance professionals for free drinks, good food, and even better company. Come hang out and celebrate the maintenance rockstars of multifamily—that's you! It's the perfect opportunity to unwind, share war stories, and connect with peers who truly understand what you do every day.
Why you should be there:
Because maintenance professionals deserve recognition, good vibes, and a well-earned break. Plus, it's free!
Evening Recognition Event
Maintenance Legends Reception (Invitation Only)
Time: 6:30 PM – 8:30 PM
Location: Flight Club Las Vegas (Offsite)
While this exclusive gathering celebrates industry veterans, it highlights the respect and recognition that maintenance professionals deserve throughout the industry.
Thursday, June 12: Technology Meets Excellence
The Future of Maintenance Operations
Advanced Centralization – Using AI & Technology
Time: 3:30 PM – 4:30 PM
Location: W316, Level 3
Speakers: Sunny Juneja & Calynne Oyolokor
Ready to see how artificial intelligence is transforming maintenance operations? Sunny and Calynne will show you real-world applications of centralization strategies that are boosting efficiency and service delivery across the industry. This isn't theoretical—it's practical technology you can implement.
Perfect for:
Maintenance supervisors and operations leaders looking to streamline their processes and reduce response times.
Resident Satisfaction Through Maintenance Excellence
Maintenance RX – Your Prescription for Improving the Resident Experience!
Time: 3:30 PM – 4:30 PM
Location: W225, Level 2
Speakers: Mary Gwyn & Paul Rhodes
Every maintenance call is an opportunity to impress—or disappoint—your residents. Mary and Paul will share data-driven strategies that transform routine maintenance into exceptional resident experiences. Learn how maintenance excellence directly impacts renewal rates, reviews, and your property's reputation.
Essential for:
Anyone who wants to understand how their daily work impacts the bigger picture of resident satisfaction and property performance.
Friday, June 13: Maximize Your Impact
Protect Your Bottom Line
Stop the Slow Drip: Surprising Areas that Bleed ROI Dry
Time: 9:00 AM – 9:30 AM
Location: W219, Level 2
Speakers: Tony Conary & James Hamrick
Start your Friday with a wake-up call about hidden inefficiencies that are quietly draining your profits. Tony and James will reveal the surprising maintenance areas where money disappears—and more importantly, how to plug those leaks for good.
Must-attend for:
Budget-conscious maintenance leaders who want to optimize their operations and prove their value to ownership.
The Human Side of Maintenance
Soft Skills in Maintenance: A Competitive Edge
Time: 10:00 AM – 10:30 AM
Location: NAA Exposition, Booth 2944, Level 1
Speakers: Ronald Harrington & Paul Rhodes
Technical skills get you hired, but soft skills get you promoted and respected. Ronald and Paul will explore how strong communication, empathy, and interpersonal skills set exceptional maintenance professionals apart from the rest.
Great for:
Technicians looking to advance their careers and supervisors wanting to develop their teams.
Learn from Industry Challenges
NAA Survey Insights: Maintenance Pain Points and Strategies
Time: 10:45 AM – 11:15 AM
Location: NAA Exposition, Booth 2944, Level 1
Speakers: Chris Caramanica & Michelle Childers
You're not alone in your maintenance challenges. Chris and Michelle will present fresh survey data revealing the most common pain points facing maintenance teams today—and proven strategies that are working to solve them.
Valuable for:
Anyone who wants to benchmark their challenges against industry standards and discover solutions that have worked for similar properties.
Data-Driven Maintenance Decisions
Seeing is Believing: Using Data Visualization to Improve Maintenance Operations
Time: 10:45 AM – 11:15 AM
Location: NAA Exposition, Booth 2738, Level 1
Speakers: Dani Black, Michelle Fording, Marlee Murdock & Melissa Pasquale
Transform overwhelming maintenance data into clear, actionable insights. This power-packed session will show you practical tools and techniques for visualizing your maintenance metrics in ways that drive better decisions and demonstrate your impact.
Perfect for:
Data-curious maintenance professionals who want to move beyond spreadsheets and start making visual, compelling cases for their maintenance strategies.
Make the Most of Your Vegas Experience
NAA Apartmentalize 2025 represents more than just professional development—it's your chance to connect with peers who understand your daily challenges, learn from industry innovators, and return to your properties with concrete solutions you can implement immediately.
Each session is designed to address real maintenance challenges with practical solutions. Whether you're looking to leverage new technology, improve team dynamics, or enhance resident satisfaction, these maintenance-focused sessions will equip you with the tools and insights to excel.
Pack your notebook, bring your questions, and get ready to elevate your maintenance operations in Las Vegas. Your properties—and your residents—will thank you for it.