How to increase property ratings

How to Boost Your Property's Ratings to Earn the AppWork Top Maintenance Rating Badge

Securing the coveted AppWork Top Maintenance Rating badge isn't just about ticking boxes; it's about creating an outstanding resident experience that shines in every review. Here are some fun, yet effective tips to help your property achieve top ratings and earn that badge.

Ace the Basics: Speed and Service with a Smile
First things first, make sure you're nailing the fundamentals. Complete work orders quickly and with a cheerful attitude. Exceptional customer service goes a long way in turning residents into raving fans.
Ask for Those Rave Reviews
Don’t be shy—ask residents to leave a review after a job well done. A friendly request can make all the difference. Send a follow-up email or a quick message through your property management app, encouraging them to share their positive experiences.
Follow Up Like a Pro
Check in with residents after completing work orders to ensure everything is still peachy. A simple follow-up call or email shows you care and can catch any issues before they become problems. Plus, it’s a great way to get that extra feedback for continuous improvement.
Keep Your Contacts Spot-On
Make sure you have up-to-date email addresses and phone numbers for all your residents. Accurate contact info is key for seamless communication, ensuring they get those review reminders and follow-up messages without a hitch.
Prevent Problems Before They Happen
Implement a proactive maintenance plan. Regular inspections and upkeep of key systems can prevent issues before they start, keeping your residents happy and your property in tip-top shape.
Personalize Your Service
Go the extra mile by adding a personal touch. Train your team to address residents by name and be aware of their specific needs or preferences. Personalized service can make residents feel special and more inclined to leave positive feedback.
Tech It Up
Use technology to your advantage. Tools like AppWork can streamline your maintenance process, making it easier to track work orders, communicate with residents, and gather reviews. This efficiency boosts satisfaction and helps you stay on top of your game.
Create a Feedback Loop
Set up a system for collecting and acting on resident feedback. Regularly review the feedback to spot trends and areas for improvement. Showing residents that you value and act on their input can build a strong sense of community and trust.

Conclusion

Earning the AppWork Top Maintenance Rating badge is about more than just doing the job—it's about creating a stellar resident experience that gets you those glowing reviews. Focus on timely service, personalized interactions, proactive maintenance, and leveraging technology. Implement these tips, and you'll see your ratings soar, bringing you closer to that well-deserved badge of honor.