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Breaking Out of the Box with Tony Sousa

Breaking Out of the Box with Tony Sousa

All I know is that I love the work. I love people. I love our industry. I am now in a role where I can share that love on a larger platform—and for that, I am thankful.

It all starts with the resident experience. Providing the best experience for residents is the prime focus. Work backwards from there.

The goal of a disruptor isn’t to cause chaos. It’s to encourage people to think.

Technology, when used appropriately, can enhance the human experience. If we embrace it strategically, we can improve the employee, resident, and prospect experience.

Tell captivating stories. If you do that, people will follow and be interested. When they show interest in your stories, show interest in them. Don’t ever take engagement for granted.