AppWork Wins Revyse Residency Awards for Maintenance Software

AppWork Sweeps Revyse 2025 Best of Category Awards in “Residency”

AppWork Maintenance has achieved a triple win at the 2025 Revyse “Best of Category” Awards, earning Most Loved, Support Star, and Best Value honors in the Residency category. These awards – determined by verified customer reviews on the Revyse platform – represent a clean sweep of all available options in the Residency category, a feat that speaks volumes about AppWork’s impact on its users. After analyzing real user ratings and feedback, Revyse recognized AppWork as a top-rated solution that consistently delights its customers.

With an impressive 4.6 out of 5 average rating across 35 reviews, AppWork’s maintenance management platform clearly stands out in the eyes of multifamily professionals. This blog post will dive into what these awards mean, why clients are raving about AppWork, and how the company’s unique approach – including its AppWork Obsession Plan (AOP) and recent innovations like performance badges and challenge coins – is modernizing and humanizing maintenance operations.

A Triple Crown in the Residency Category

Winning all three Best of Category awards is a rare honor that signals excellence on multiple fronts. Revyse’s awards are purely data-driven, earned “based on user ratings” and extensive peer feedback. In fact, every review was manually verified for authenticity by Revyse, ensuring these honors carry meaningful weight as a genuine reflection of customer sentiment.

Here’s what each award signifies:

• Most Loved: “Fan favorites earning consistently stellar ratings from users across the board.”
  AppWork’s users have given it outstanding overall scores, making it a beloved solution in daily operations.
• Support Star: “Recognized by users for consistently providing exceptional customer support.”
  This badge highlights AppWork’s dedication to client success and quick, helpful support.
• Best Value: “Praised by users for delivering outstanding performance at an exceptional price.”
  AppWork offers a high return on investment, combining rich functionality with cost-effectiveness.

Sweeping all three awards in the Residency category (which centers on solutions for the resident experience during tenancy) effectively crowns AppWork as the top overall maintenance solution according to its user base. Each award is now displayed as a badge on AppWork’s Revyse listing, signaling its “top-tier status” to anyone browsing for trusted products.

This triple recognition isn’t just a trophy for the shelf – it’s proof from the toughest critics of all (actual users) that AppWork excels in user satisfaction, support quality, and value delivered.

Why Users Love AppWork: In Their Own Words

The Revyse awards are rooted in real customer reviews, so what better way to understand AppWork’s success than by hearing from those customers directly? The feedback on AppWork’s Revyse profile paints a picture of a platform that has dramatically improved maintenance operations for its clients. Here are some of the common themes from verified user reviews – and what current customers have to say:

Ease of Use & Efficiency

Many property management professionals highlight how user-friendly and efficient AppWork is. “AppWork is simple and easy to use and makes our life so much easier for tracking everything,” says one review. Others noted it “has greatly simplified documenting and tracking our maintenance needs,” eliminating paperwork and saving time by allowing work orders to be managed from mobile devices in the field. The intuitive design (from the web dashboard to the mobile app) means teams can adopt it quickly and start reaping benefits almost immediately.

Fun & Engaging for Teams

AppWork isn’t just another enterprise software – it makes maintenance fun. Clients rave about the built-in gamification elements that introduce friendly competition and recognition into maintenance tasks. “I LOVE the ‘fun’ that was built into AppWork! My team loves to compete, so this makes it fun and measurable on a daily basis,” one community manager wrote. Technicians strive to collect 5-star ratings on completed work and earn virtual coins, which has “provided a challenge for each technician to collect 5 stars and coins” and even improved their morale. These features turn everyday tasks into a motivating game, fostering camaraderie and engagement across maintenance teams.

Responsive, “Above and Beyond” Support

Perhaps the most resounding praise is for AppWork’s customer support team. Dozens of reviewers mention AppWork’s support by name – especially Carol Gregory-Fugate, a star customer success representative – for her dedication and positivity. Users consistently describe the support as “excellent,” “prompt,” and “truly caring.” As one user put it, “Carol goes above and beyond daily… You don’t get this level of service anywhere.” Another reviewer noted that even if an issue arises on a weekend, they can reach out and it’s “resolved within minutes.” It’s clear that AppWork’s team makes every client feel valued and heard, which directly contributed to the Support Star award.

Real Results & ROI

All the love and support wouldn’t mean as much if AppWork didn’t deliver tangible results – but users confirm it does. Many report faster work order completion, better oversight of maintenance tasks, and improved accountability in their operations. A Regional Director testified that productivity gains from AppWork are so high, they “make up 10× the cost” of the software. Others simply say AppWork is “well worth the investment.” By streamlining make-readies, inspections, and work orders in one place, AppWork helps teams do more with less effort – providing exceptional value for the price. It’s no surprise it earned the Best Value distinction given how frequently clients mention strong ROI and cost-effectiveness.

These voices of real users illustrate exactly why AppWork earned the Most Loved, Support Star, and Best Value honors. The platform hits the sweet spot of being easy, enjoyable, and effective, all backed by a passionate support team. In short, AppWork has won the hearts of its users by solving everyday maintenance headaches in a way that makes people’s work lives better

Obsessed with Customer Success: The AppWork Obsession Plan (AOP)

From day one, AppWork’s philosophy has been to put the customer first in everything – a principle they’ve formalized as the AppWork Obsession Plan (AOP). As co-founder Sean Landsberg explains, “We have what we call the AppWork Obsession Plan. Not only does a client need to use the product on an end-user level, but we want every single person that touches our product to be absolutely obsessed with us.”

This obsessive focus on customer success permeates AppWork’s approach to service and support. What does the AOP look like in practice? It starts with unparalleled support and training for every client. AppWork doesn’t do half-measures or tiered service packages – every customer gets full, unrestricted access to the platform’s features and a white-glove onboarding experience. According to the company, “No pay per feature gimmicks. Every client gets full access to all of AppWork… We offer free on-site, hands-on training to get your maintenance team quickly operational.”

This means when a new client signs up, AppWork’s team (often in person) trains the maintenance staff on how to use the system effectively. It’s not just a one-time handoff either; AppWork provides “live, unlimited support” via chat, email, and phone whenever needed. Beyond being available, the AppWork team takes proactive steps to ensure clients succeed. They actively monitor usage and adoption across portfolios, and if they see any opportunity to improve a customer’s experience, they reach out first. As the company proudly states, “If we notice opportunities to enhance your AppWork experience, we reach out to offer additional training and support. No ticket required. No one left behind.”

This is the essence of the AppWork Obsession Plan – never letting a client struggle in silence. The team is essentially an extension of the client’s staff, continuously coaching and assisting until everyone is confident and getting maximum value. The payoff from this customer-obsessed approach is evident in the reviews: users feel genuinely supported by people who care. Whether it’s Carol hopping on a call to walk a manager through entering inspections correctly, or co-founder Sean personally responding to every piece of feedback on Revyse, AppWork shows an uncommon level of dedication. One Community Manager noted that Carol “explains everything in detail and wants to genuinely make sure you are comfortable using the app”, always answering calls and emails in a timely manner. Another reviewer from Peak Living mentioned, “The AppWork team, especially Carol and Sean, are the absolute best to work with… You don’t get this level of service anywhere.”

This kind of praise underscores how AppWork’s support isn’t just reactive – it’s deeply invested in each client’s success. Little wonder that AppWork secured the Support Star award; its entire business model is built around supporting and delighting the user at every turn.

Gamification and Innovation: Performance Badges & Challenge Coins

Part of “modernizing and humanizing” maintenance operations is finding ways to motivate and empower the people actually doing the work. AppWork has tackled this head-on by introducing creative features like performance badges and challenge coins – bringing elements of fun, recognition, and reward into the maintenance workflow.

One of AppWork’s most talked-about innovations is its badge system for maintenance techs. As work orders and tasks are completed, technicians can earn digital badges for hitting certain milestones or mastering skills. This might sound gimmicky, but it has had a profound effect on engagement. In fact, when the idea was first rolled out, even AppWork’s own head of maintenance was skeptical that technicians would care. But just weeks after launch, he famously admitted “I was so freaking wrong.” Why? Because his team had gotten thrilled about earning badges. He walked into a training session to find “his entire team jumping and screaming, comparing their progress on earning different badges.”

The badges gave maintenance staff a new source of pride and friendly competition. In one memorable case, a maintenance supervisor was so proud of a hard-earned badge that he called his regional manager after hours – not to report a problem, but to ask to be called “the guru” after earning a prestigious badge!

This kind of excitement is practically unheard of in routine maintenance work, and it highlights how AppWork is humanizing the experience for frontline teams. By recognizing their achievements (with a bit of playful rivalry), AppWork keeps technicians motivated and invested in their work.

Building on the success of badges, AppWork recently launched the AppWork Coin Challenge, adding another layer of gamification that rewards technicians for their day-to-day excellence. The coin system turns completed tasks and high ratings into “real-time wins” – technicians accumulate coins for their actions, and a live leaderboard showcases the top performers. To sweeten the pot, AppWork partnered with Chadwell Supply (a major maintenance supplier) to provide prizes: “Each month, the top 25 coin earners receive a professional Chadwell Supply tool bag”

This initiative literally takes technician recognition to the next level by tying virtual achievements to tangible rewards. Technicians now have friendly competitions across properties to see who can collect the most coins in a month, and they get cool swag for coming out on top. The response from the maintenance community has been enthusiastic – one regional supervisor said, “This is so cool! I’ve been waiting my entire career for something like this!”.

The combination of badges and coins has transformed AppWork into more than just a workflow tool; it’s now a platform that also celebrates the people behind the work. Customers have noticed the difference. A manager from Charleston Club Apartments shared that the rating and coin challenges have “improved the timeliness and quality of the work” by incentivizing techs, even boosting their mood as they chase 5-star ratings.

Another user review highlighted how AppWork “has created team competitions and camaraderie”, eliminating idle downtime and keeping everyone focused on earning their next badge.

By injecting some healthy competition and rewards, AppWork is effectively gamifying maintenance – a fresh, modern approach in an industry that historically struggled to keep talent engaged.

It’s worth noting that AppWork’s commitment to innovation isn’t limited to gamification. The platform itself is a comprehensive, modern maintenance management system with advanced tech under the hood. It incorporates AI and automation to categorize and route work orders efficiently, provides real-time dashboards and reporting, and even includes features like a built-in translation tool (one reviewer praised the new translation option for increasing accessibility for diverse users). In the product’s own description, AppWork emphasizes that it leverages “advanced automation, AI, ratings, and gamification” to “increase performance, efficiency, and happiness within maintenance teams.”

This blend of cutting-edge technology with a focus on team morale is exactly what modernizing and humanizing maintenance operations is all about. AppWork is not only streamlining the technical process of maintenance management (modernizing it with better data and workflows), but also making it a more people-centered, rewarding process (humanizing it through engagement and support). The Revyse awards are a clear validation that this approach is resonating strongly with customers.

What This Recognition Means for Clients (and Future Clients)

For current AppWork clients, this triple recognition is a proud moment – it reaffirms that their voice matters and has directly contributed to making AppWork an award-winning solution. The reviews and feedback they shared didn’t go into a void; instead, they propelled AppWork to the top of the industry in the Revyse rankings. Every maintenance supervisor, community manager, or regional director who took the time to rate and review AppWork can take a bow, because their insights helped AppWork earn these accolades. More importantly, the awards are an assurance that the AppWork team has been listening and continuously improving in response to client needs. We see this in many of the interactions on Revyse: customers suggest ideas and AppWork implements them. (For example, one client requested a new inspection field and AppWork replied that they’d work to add it by the end of the month.)

This kind of responsive development means existing users can feel confident that they have a true partner in AppWork – one that not only promises to deliver, but has now proven it by winning the highest praise from an entire community of users. Current clients can proudly say they use the “Most Loved” maintenance platform in multifamily, backed by the “Support Star” team that they already know and love.

For prospective clients evaluating maintenance management solutions, AppWork’s sweep of the Revyse awards serves as a powerful signal. In a crowded proptech market, it can be challenging to cut through marketing hype and find out which products really perform – that’s exactly why Revyse created these awards. They “simplify purchasing decisions by spotlighting solutions that consistently delight users,” effectively giving buyers a trustworthy shortcut straight to the top-rated options.

The fact that AppWork earned not just one, but all three badges in its category indicates a level of customer satisfaction and value that is exceptional. These badges on AppWork’s profile are like a glowing recommendation from dozens of your industry peers, saying “this one truly works.” As Revyse put it, with an award badge proudly displayed, it’s not the vendor saying they’re the best – “your user community is saying it for you.”

For a prospective client, that kind of peer-validated endorsement can bring great peace of mind. It de-risks the decision to choose AppWork, knowing that others have walked this path and come out extremely happy with the product, the support, and the value. Moreover, new clients can expect the red-carpet treatment that current users have raved about. AppWork’s team has demonstrated they are “obsessed” with customer success – so when you come on board, you’re not just buying software in a box. You’re gaining a partner that will train your maintenance crew, integrate with your processes, listen to your feedback, and even infuse some fun into your daily ops. The Revyse awards highlight that AppWork is a modern solution with a human touch, exactly what forward-thinking property management teams need in today’s environment.

Continuing to Raise the Bar

AppWork’s triple victory in the Revyse Best of Category Awards is both a celebration and a challenge. It’s a celebration of the hard work the AppWork team has put into building a platform that truly serves its users, and of the strong community of clients who have championed and shaped the product through their feedback. It’s also a challenge – to maintain that high level of excellence and keep innovating.

Fortunately, AppWork seems eager to do just that. “We’re here to keep improving, innovating, and making maintenance management easier,” the team recently told one reviewer, acknowledging that they view feedback as fuel for constant evolution. With plans to expand into AI-driven troubleshooting and other new features on the horizon, AppWork isn’t resting on its laurels. For now, though, the company and its clients have ample reason to be proud. Sweeping the Most Loved, Best Value, and Support Star awards is a testament to AppWork’s comprehensive strength. It’s loved by users, backed by an obsessed support team, and delivering fantastic value in the field.

In an industry where maintenance operations have often been overlooked, AppWork is proving that with the right technology and a people-first approach, you can turn a once-overlooked function into a source of efficiency, transparency, and even joy. Congratulations to the entire AppWork community on this achievement! Current users, thank you for sharing your experiences and pushing AppWork to be the best. Prospective users, if you’re looking to modernize and humanize your maintenance operations, the message from your peers is loud and clear: give AppWork a look – it’s now an officially award-winning way to elevate your maintenance game. Here’s to continuing this momentum and keeping maintenance teams happy, productive, and well-supported in 2025 and beyond.