Soft Skills
- Deescalation5 min
- What Your Team Wants From You2 min
- Ace Your Interview Part 31 min
- Ask Questions with Purpose2 min
- What is Your Role as Supervisor3 min
- What Owners Really Want1 min
- Customer Expectations4 min
- Appearance2 min
- Cut the Jargon: Speak to Be Understood1 min
- Be Identifiable2 min
- Correct the Behavior, Not the Person1 min
- Handling Aggressive Residents Professionally4 min
- Work Order Rule: No Minors, No Entry3 min
- Perception3 min
- Know Your Whys1 min
- Documentation2 min
- Communication is Code1 min
- Patience2 min
- Challenging Conversations2 min
- Financial Terms for Maintenance Pros7 min
- Learn to Learn1 min
- Things Not to Say2 min
- Situational Awareness3 min
- Photo Documentation3 min
- Conflict Resolution2 min
- How to Enter5 min
- Have a Plan3 min
- The Power of a Name: Reconnect and Engage1 min
- Customer Service: Before the Visit #12 min
- Time is Money4 min
- Ace Your Interview Part 22 min
- Following Up After a Difficult Conversation1 min
- Shop Organization3 min
- How to Enter Someone's Home2 min
- Make Readies3 min
- Clean Up4 min
- Filling Out a Completed Work Order2 min
- Resident Expectations4 min
- Customer Service: After the Visit #22 min
- Troubleshooting4 min
- Customer Service: Before the Visit #32 min
- Safety2 min
- Intro to Having a Difficult Conversation1 min
- What Accountability Really Means2 min
- De-Escalate at the Doorway2 min
- How Can I Help You Succeed2 min
- Customer Service: After the Visit #42 min
- Service Request Prep3 min
- Emergency Maps Save Minutes6 min
- Working with Contractors: Tips for Techs5 min
- Preparation for the Difficult Conversation1 min
- Appearance3 min
- Active Listening1 min
- Look the Part: Maintenance Pride3 min
- Customer Service: After the Visit #32 min
- Follow Up3 min
- Customer Service: During the Visit #42 min
- See Something? Say Something.4 min
- Inspections3 min
- Words Matter: Stay Professional3 min
- Drop the Attitude, Keep the Message2 min
- Vague Work Order Description2 min
- Customer Service: After the Visit #11 min
- Your Role as Maintenance Supervisor3 min
- Ace Your Interview Part 12 min
- Blind Spots & Communication3 min
- Customer Service: During the Visit #13 min
- Positive Attitude2 min
- Smart Purchasing for Maintenance Pros3 min
- Respectful Repairs in Resident Units4 min
- Work Orders: Why Documentation Matters3 min
- Professionalism2 min
- Gamification5 min
- Work Order Documentation3 min
- Clarity in Communication0 min
- Customer Service: During the Visit #32 min
- Notification Syndrome is Real2 min
- Team Communication Leads to Success3 min
- Having the Difficult COnversation1 min
- Customer Service: During the Visit #22 min
- Different Roles, Same Team2 min
- Planning Your Day5 min
- Customer Service: Before the Visit #23 min
- Work Order Communication4 min