Soft Skills
Deescalation5 min
What Your Team Wants From You2 min
Ace Your Interview Part 31 min
Ask Questions with Purpose2 min
What is Your Role as Supervisor3 min
What Owners Really Want1 min
Customer Expectations4 min
Appearance2 min
Cut the Jargon: Speak to Be Understood1 min
Be Identifiable2 min
Correct the Behavior, Not the Person1 min
Handling Aggressive Residents Professionally4 min
Work Order Rule: No Minors, No Entry3 min
Perception3 min
Know Your Whys1 min
Documentation2 min
Communication is Code1 min
Patience2 min
Challenging Conversations2 min
Financial Terms for Maintenance Pros7 min
Learn to Learn1 min
Things Not to Say2 min
Situational Awareness3 min
Photo Documentation3 min
Conflict Resolution2 min
How to Enter5 min
Have a Plan3 min
The Power of a Name: Reconnect and Engage1 min
Customer Service: Before the Visit #12 min
Time is Money4 min
Ace Your Interview Part 22 min
Following Up After a Difficult Conversation1 min
Shop Organization3 min
How to Enter Someone's Home2 min
Make Readies3 min
Clean Up4 min
Filling Out a Completed Work Order2 min
Resident Expectations4 min
Customer Service: After the Visit #22 min
Troubleshooting4 min
Customer Service: Before the Visit #32 min
Safety2 min
Intro to Having a Difficult Conversation1 min
What Accountability Really Means2 min
De-Escalate at the Doorway2 min
How Can I Help You Succeed2 min
Customer Service: After the Visit #42 min
Service Request Prep3 min
Emergency Maps Save Minutes6 min
Working with Contractors: Tips for Techs5 min
Preparation for the Difficult Conversation1 min
Appearance3 min
Active Listening1 min
Look the Part: Maintenance Pride3 min
Customer Service: After the Visit #32 min
Follow Up3 min
Customer Service: During the Visit #42 min
See Something? Say Something.4 min
Inspections3 min
Words Matter: Stay Professional3 min
Drop the Attitude, Keep the Message2 min
Vague Work Order Description2 min
Customer Service: After the Visit #11 min
Your Role as Maintenance Supervisor3 min
Ace Your Interview Part 12 min
Blind Spots & Communication3 min
Customer Service: During the Visit #13 min
Positive Attitude2 min
Smart Purchasing for Maintenance Pros3 min
Respectful Repairs in Resident Units4 min
Work Orders: Why Documentation Matters3 min
Professionalism2 min
Gamification5 min
Work Order Documentation3 min
Clarity in Communication0 min
Customer Service: During the Visit #32 min
Notification Syndrome is Real2 min
Team Communication Leads to Success3 min
Having the Difficult COnversation1 min
Customer Service: During the Visit #22 min
Different Roles, Same Team2 min
Planning Your Day5 min
Customer Service: Before the Visit #23 min
Work Order Communication4 min