There's something called the plus one concept, exceeding expectations if you like, I named my own company out after it. Whenever you provide service to a person, find that one thing. Talk to your supervisor, your manager, but find the one thing that's just a little bit extra, that's unexpected, that's always appreciated, and I don't know what that is for you, but talk with your team and figure out what that is.
It could be something as simple as leaving something pleasantries, a part of a process, part of a follow up, but something that nobody else does in the industry, specifically in your market, in your peer group. And it's just a, it's called a plus one concept. So do something that's unexpected, that's appreciated, that mostly nobody else does.
You'll have a signature, you'll have a wow factor, and your residents and your management will see the results and appreciate it.
