Have you ever talked to someone, a customer, and they just start glancing at their phone and they can't resist to look at the notifications? What does that tell someone? When you glance at your phone, even for a moment when you're communicating with them, what it really tells them is they're just not as important as your phone, even if you don't mean it, do you suffer from notification syndrome?
We can laugh about it sometimes, but it's true too. Many people get in trouble because of their cell phone. They stare at it, they glance I'll be right back in the middle of a conversation. You feel the vibration of your phone and you get a notification and you feel so compelled. To go look at your phone, that you look at your phone instead of the customer or the person that's across from you.
So if you're speaking with a human being, speak with them like they are the only person that matters in the world because they are. And when you begin to have this simple habit. And routine of making sure the person that you're speaking to is the only thing that you're engaged with. The only human being your phone is not worth looking at.
They get your undivided attention. Watch how much better people feel around you. They light up when you talk to them. They know that you're tuned in, you're dialed in, you're listening. You are proving to them that they're important. This simple change will absolutely transform the way people communicate with you and the way that they look forward to communicating with you.
Less of this, more of this and maintain, of course, appropriate eye contact, body language, voice. And vocabulary. Try those and it'll make a difference.
