New Technician

Month 2-3: Growing as a Maintenance Tech

Name: Month 2-3: Growing as a Maintenance Tech
Uploaded: 2025-07-14T13:36:57Z
Duration: 1 min 55 s
Description: You’ve found your rhythm — now it’s time to grow. After a few months on the property, expectations shift: more autonomy, stronger workflow, and handling common service requests. This video offers real-world advice on what to master next, how to pace your technical growth, and why seasonal service skills matter most.

You’ve found your rhythm — now it’s time to grow. After a few months on the property, expectations shift: more autonomy, stronger workflow, and handling common service requests. This video offers real-world advice on what to master next, how to pace your technical growth, and why seasonal service skills matter most.

Best Practices

Make Ready

Diagnostic

Mark Cukro

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Transcript

So now you've been at your property for a while and I have to say, it usually takes one or two months just to learn where all of the buildings are, the numbers, the doors, how everything is organized. Now you understand the system, you know basically what the setup is, what the vibe is, what the workflow is.

And so the next thing I would expect is a technician that's been at a property, say two or three months, is to be able to do, make readies. To be able to do at least half of the work orders service requests that come in, but not the technical ones unless you have experience somewhere else. So now what happens usually is as a technician, you get sort of comfortable, this is your workplace.

You're actually driving into the right place in the morning, every time you're on autopilot and you know what to do. But now what people are looking for from you specifically is to need a little bit less guidance. And that you have more independence and autonomy in the field, but you'll always go to your supervisors or anyone that can help when you need to.

So now the requirements and expectations for you are increasing as they should, and you should be able to do, I would say, at least half of the work orders that come in, and then the ones that you need to learn. Are going to take time. So I want to make it clear from the beginning to get good at electricity, electrical troubleshooting takes one to five years.

To get good at HVAC takes one to five years. So if you look at independent trades. It would take a lifetime to learn all of them. So give yourself a break, but do the best you can. And here's my advice. If you're a brand new technician, find out the top five or 10 things that go wrong in each season, like the the top most common service requests, and become amazing at those and know how to do them proficiently, uh, efficiently and effectively.

And you and everyone on your team, especially the customers, will appreciate it because you know how to do almost everything for every season.