Customer Service

Leave with Gratitude and Confidence

Name: Leave with Gratitude and Confidence
Uploaded: 2025-05-29T18:09:49Z
Duration: 1 min 12 s
Description: Before you say goodbye, leave your customer with clarity, confidence, and appreciation. This video highlights the power of summarizing your work, showing gratitude, and treating each resident like a valued human being. A sincere thank you and a confident send-off turn a simple fix into a memorable experience.

Before you say goodbye, leave your customer with clarity, confidence, and appreciation. This video highlights the power of summarizing your work, showing gratitude, and treating each resident like a valued human being. A sincere thank you and a confident send-off turn a simple fix into a memorable experience.

Soft Skills

Professionalism

Best Practices

Mark Cukro

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Transcript

Before you say goodbye with the customer, make sure you found a solution, or at least they know that you'll be back with one. Look at the person right in the eyes if they're there and say, I'm really glad you called so we could take care of this for you. Summarize what you did. Show gratitude. The person will probably be shocked that you showed gratitude because let's say if it's 95 degrees outside and you come in and they can tell you're hot and you're sweaty and you're doing your best and you got the AC working, and then you look at them and you say, you know, I'm really glad that we could take care of this for you today.

Here's the steps that we did. Everything works perfectly. Here's the evidence that we showed you. I want you to see it. Take a look. Wonderful. Thank you. I'm so glad you counted on us. I'll see you somewhere else. Have a wonderful day. Watch the transformation take place. So we talk about the experience very often.

We're dealing with human beings and we have to treat people like human beings. And most human beings are not accustomed to really good customer service. And as simple as it is, it's a huge competitive edge that starts with you and is appreciated by everyone.