Soft Skills

Preparation for the Difficult Conversation

Before a tough conversation, know your goal. Are you addressing ongoing behavior, correcting an issue, or preventing one? Stick to the facts. Choose a private, calm setting and a time when the person will be most receptive—not when they’re rushed or stressed.
Professionalism
Best Practices
Communication
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Transcript

 Okay, first things first. Preparation is key. Why do you need to have this conversation with this person? What is your goal? Is there an issue that's been ongoing? Is there a behavior you need to modify? Is there something you're trying to get ahead of? Make sure you're prepared to know what you want to say and how you wanna say it, and that you're trying to stick to the facts when you're preparing for what and how.

You're gonna say, that's also a great idea. To pick a private comfortable location for you two to have that conversation so you guys won't be stressed or feel rushed. And then it's at a good time of the day. So it's not at the end of the day when that person is aggravated 'cause they wanna get home and they're not gonna be receptive to the conversation you need to have with them.