Soft Skills

Photo Documentation

How to use photo documentation in a helpful way.
Professionalism
Best Practices
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Transcript

 Common method of documentation is using our cell phone to take pictures. Now these can be fantastic tools and I encourage it as often as possible. Couple of points, be sure and clean out your phone's memory. Uh, even better is to upload it to a community space where those photos can be used in other applications, but.

Before you even begin thinking about that, ensure that you have an understanding guideline of the types of photos that you're going to take and what those photos are. Be very, very aware that when we take photos inside and occupied unit's, apartment occupied apartment that you are documenting what could be personal.

Resident information. For instance, if you take pictures in the bathroom to try and show the condition of the mirror, are you including in their medical information from prescriptions? If you're taking pictures of a wall or a living room and your intent is to show, uh, the, the, the repair that you have performed, be very aware that our residents may have artwork or other items inside their apartment that can identify their religion, their nationality, or other information that may.

Be protected by fair housing. It's a very good idea when taking pictures everywhere to focus and ensure that your area of documentation is just the item that you want to document. One of the thing, ensure that your property understand, has an understanding of how to deal with medical conditions. These medical conditions may be identified as hoarding, overweight, uh, uh, handicapped or other items that are protected by the Americans with Disabilities Act.

Different properties, different management companies will have specific standards for this. I refer you to go back to your community manager or other person in your property to follow your proper standard operating procedures when creating this type of documentation. I.