Stay calm, focused, and stick to the facts. Use “I” statements (e.g., “I believe…” or “I recommend…”). Be an active listener—don’t interrupt, and don’t get emotional. The goal is clarity, respect, and progress.
Okay. It is time to have that difficult conversation. Make sure you're prepared to be an active listener when it's their turn to speak, that you are not gonna interrupt them, and that when it is your turn to give feedback to them that you are sticking to the facts. You're staying calm and collected and you are using I statements.
I recommend we try this method to avoid this issue in the future. I believe this is a better approach for us. Use I statements, so make sure that you are prepared, you're sticking to the facts. You are focused to stay calm and collected. You're not getting overly emotional, you are being an active listener to them and that you are using I statements when you are speaking.
