Fix It Forward - Episode 5

 Hi, everyone. Super excited, super, super excited about this unprecedented production. We're here in Atlanta today. We're going to highlight the best. Maintenance professionals in multifamily.

And here we are. Good morning. 

Good morning. How you doing, man? 

Nice to meet you Christian. 

Nice to meet you as well. We've been waiting a long time. 

Yeah. It's been a long time coming. We've been talking about this. Excited 

for today. Yes. I'm very excited about today. I'm happy to have you here at my property.

We gonna go through a few things that I love about the property and everything else. Just excited to get to meet you in person besides going back and forth and emails and everything like that. All right. 

Yeah. It's, it's nice to put a face to a name. Right? 

Exactly. It is. 

Uh, same here. Tell us a little bit about the property.

So this right here, our property is called Lincoln Grant Park Apartments. We opened in 2021 officially. So we had to get through everything going through COVID, getting everything certified and all the building and stuff like that. So that was kind of hard at the time, but everything came together. Just be patient with everything, like it always worked itself out.

We are 95, 90 7% occupied. And leased at 98%. We also have about, I think we have 247 units to be exact, and we have 15 town homes on the outside that I manage and stuff like that. My leasing team is amazing. My maintenance team is definitely amazing, and we just, everybody just worked together and have one big property.

This is a tough market. You're like 98% occupied. 

Yes. No, 98% leased. 

Not 90% least. 

Sorry. 

97% occupied. Yes, and yes, it's a very tough market. That's why I give so much praise to my leasing team. They do an amazing job, but everything pigs back off of them and it goes to us on the maintenance end. They say it always based on.

Our maintenance. Gotta keep the good communication with the residents, keeping everything functioning properly, and that's what keeps everybody coming, renewing and staying here. But typically when we have a opening, our units don't be available too long. So the maintenance team really has to get everything done within that window so everything can work perfect.

Like with the make ready schedule. As soon as it opens up, get it trashed out, get it painted, get it clean, get it everything done. Get the, make sure the bathroom is perfect. Make sure even the small stuff like even like the handle on the toilet is tight, you wanna make sure everything is to a T. That way you don't get as many callbacks, you don't have too much negativity going on, and everything just flows so easily and smooth.

We do a lot of walkthroughs with the residents when they move in, the leasing team will walk around the property with 'em. Then it'll come to me when they actually move in. I'm already in the unit waiting on him to walk in, so it's like, oh wow. Here he is, Chris, our service supervisor, and then I'll walk through the unit with the resident showing him small things like a GFI circuit or a breaker panel and stuff like that.

Some people are scared of breaker, so I tell 'em all the time, you that scared of the breaker. Don't worry about it. Just flip the switch. If you need somebody to come and do it, we'll definitely be out here and flip that switch for you. 

We hear this a lot in the industry, maintenance is the backbone of our properties.

Yes. 

And I think a lot of times it just, uh, comes across as a buzzword. 

Yes. 

Right. Not like something that a person saying it believes in it. 

Exactly. 

Uh, I think it's very nice that we got this on camera, a testament that, you know, your team really is the backbone of the property and I love how you walked us through the whole entire process of.

Getting the, a product ready, getting it ready on time, getting people in and getting them comfortable of about living in there. So that's, that's quite amazing. 

Yes, it is. I, like I said, I take some credit of it, but the only part I can take credit of is hiring the right people, putting everybody in the right position.

Most of the stuff is, comes from leasing team. They do their job by getting a unit lease, making sure they communicate to us. Then I communicate to the, my maintenance team and everybody just work together as one. I worked in a situation where you had leasing, did leasing, maintenance, did maintenance, and nobody really talked together.

And that's a very, very, very tough situation to go into when you are working and trying to make something come together because everybody is so divided, but here everybody is just like, come together, have a good time. So it makes it so much more easier to work. Like I actually enjoy coming to work versus saying, oh my God, I gotta get up and go to work today.

Like I love it here. Like our reviews, everybody comes in, say stuff. The reviews shows how friendly everything is around here. You might get a few reviews where needs and acts, but that's coming. You can't please everybody. And that's one thing I had to try to understand because I wanted to please this person, that person.

Oh, your mom coming into town. Oh, let me figure out what your mom like. All right. And I please her too. But you gonna wear yourself out at the end of the day trying to do all of that stuff. So what I had to do is. Relax, downgrade and know that just focus on small stuff in the big picture instead of trying to focus on the whole picture at one time.

'cause a picture can have a million things in it. So when you focus on the small stuff in that picture, like I said earlier about like, uh, focus on like making sure it is caulk around the sink, focus on making sure that the toilet handle is tight. Stuff like that goes a long way. Like somebody came to me one day and said.

Hey, Chris, I got a stain on my refrigerator. I said, but is your refrigerator cold? He said, yeah. I said, all right, we can get that stain off in a little bit, but as long as your refrigerator cold, we ain't gonna rush on it. But by the end of the day, I told her, don't even worry about putting a work order in.

We took care of it at the end of the day, and she was very pleased. If I can't get to it in one day, just tell the resident I'll get back to it later on. And they are so much more understanding. As long as you communicate with people, like that's what I had to realize. Not trying to like please everybody and try and do everything in one day.

You'll have your hair, you'll be here for what, 12 hours and you're supposed to work eight, and it is like, so you gotta make it better for yourself. 

Why don't you show us around a little bit? 

Sure. All right.

This is something about, you take credit for hiring the right people. Yes. Tell me a little bit about that. A lot of people have pain. 

All right, so this 

is a very painful process. 

It's a very painful process, and sometimes it's a very frustrating process because like you'll build off a certain thing, certain team, and at the end of the day you get around the right group and next thing you know.

Boom, the person getting ready to get promoted or the person doing something else, doing the wrong thing. So this time with the team I got now, I said, I'm gonna think outside of the box. I normally try to hire somebody younger, but this time I said, let me go with an older person, somebody more mature, somebody who's friendly and stuff like that.

So I got a guy hired named Mr. Rob. Mr. Rob is one of the best people in the world to work with. He's been doing this for probably, I think he said 30 years when I first met him. And he said, I normally don't take too many jobs. I said, well, you gonna take this job right here, and next thing I know, Mr. Roger came right in.

Yeah. 

I, uh, I say to, if you're, if you're not looking at hiring someone that's say, you know, at at older age, you are leaving a alone on the table. 

Yes. 

Because that person comes with. The type of knowledge that you, you can't really replace. You 

can't replace. 

Were, were really like take from like a YouTube video or such.

Exactly. 

Um, yeah. And that's legacy knowledge. That's the type of knowledge that we're missing out on. Exactly. And we're, we're actually losing. 'cause you know, individuals, you know, like the boomer generation and some of the Gen X, they're actually exiting now, either like retiring or they're going into other trades.

They're like. Less jobs that are less physically Exactly. Demanding. Right. So, 

exactly. 

I I, I think that that's, that's so much to, you know, unpack there. 

Yeah. So for us here, Mr. Rob is one of those guys who came in. He came in as a temp and he was saying, man, look. I said, look, Mr. Rob, you've been doing this for so long, like what is something that I asked him, what is something that you need?

And how can you help me? He said, I can help you with my wisdom. I said, I know. 'cause you can't. Wisdom is something that you can't fine, like it's something sometimes people just gotta go through stuff. And with him doing it so long, he know like little nicks and acts, little trades. He had to do tricks to do this and do that.

Small things and stuff like that. So one thing he had to go through was he asked for an elevator. I said, that's all you need is an elevator. I got four, which one you want. So for him having an elevator to come around, easier to move around and stuff like that. I got him a cart. We, so he can have his tool cart and stuff like that so he don't have to carry his bag all the time.

And it's just small stuff that we built up here that's go a long way with him. Yeah. So this right here is 600 and I wanna say 58 feet square feet. They come with a refrigerator. This one right here has snacks in it. If you thirsty, when we do it. We call it our wild fridge, our maintenance, our leasing team do a great job keeping it stock, having snacks for everybody doing this and doing that microwave, stove, and dishwasher.

So you don't have to worry about trying to figure out, do I need a microwave, do I need a stove, do I need a dishwasher? We come with everything else. All stainless steel appliance, cysts, they come with, uh, nice countertops. All of our units have white tops and gray bottles, which I love because of sometime.

That stain just you put stuff on the counter and it roll down and you don't want it to stain on the white, but at the top you got the little white tops and it matches perfect with everything. Then what I really love about our apartment is it come with washer and dryers, so you don't have to worry about trying to figure out a washer and dryer situation.

All you do is come into the bedroom, uh, go through, once you get into the bedroom, it's right here. You go straight into the closet and it's right there. So it comes with perfect, it's perfect hookup and everything like that. You don't have to worry about too much everything. If you got a one bedroom, pretty much it's the top and bottom full size washer and dryers that we stack and becomes a stackable washer and dryer.

And your closet space is a walk-in closet space. So you got enough room to do whatever you need to do. For me, I feel like you got enough room to do whatever you need to do. You might have some people who have like extra clothes and stuff like that, but it is ways around it. Like one resident asked for an extra shelf one time just to do stuff like that, and it's the simple stuff that make your job a whole lot easier.

And with them having that, asking for a shelf, it was perfect and all she needed was just one shelf. Make it a whole lot easier versus trying to like fight with a resident. Argue with a resident about something crazy like, no. You can't do this, you can't do that. One shelf ain't gonna hurt you, I promise you.

It'll go a long way and it's a whole lot easier. Um, this unit particularly has a, has a, a patio so you can come outside and see everything like our main driveway for this style unit. It's facing this way. Uh, one thing I really love about our property is every plant that we have out here is actually a Georgia plant.

Like, I can't think of the actual tree that we have right here, but all of our plants are Georgia Plant. Everything we have is naturally grown in Georgia, which is kind of, which is one thing that I love about the property and stuff like that. They thought about doing everything natural from Georgia because we are in Georgia.

Let me lock this door right here.

So right here, the first thing you see is a nice pool table with a TV right here. This one right here is a 75 inch tv. So imagine during football season with the playoffs and stuff, everything going on, A lot of people come in here, watch the games, have a party, have food in here on the countertop in here, what I really love is like how everything is based on something that happened in Atlanta or the Atlanta area.

So for like right here, they got Beaufort Highway in Atlanta. Over there is like, don't say hot Atlanta with a guy and a girl kissing and stuff like that. 'cause it's so hot they say. And that's something I love about this area right here. Like everything is pretty much walking distance away from the property and stuff like that.

So you can walk to the grocery store. We got a lot of nice restaurants going down the street, walk the restaurants, and my favorite restaurant is Waffle House. A lot of people don't know Waffle House was originated in Atlanta, so I go there probably twice a week growing up I said, I remember I go to Waffle House every now and again.

There'll be this one guy sitting in the same seat every time. And now I'm that guy. Like I go to Waffle House all the time. They say, Hey Mr. Chris, how you doing? And it's just something I do now. I just enjoy having a good relationship with everybody in there. And I'm at to point now where they say, you gonna get regular?

I say, yeah, I'm gonna get my regular. So right here we have our outdoor pool area. This is the only pool we have. It's a small pool. 'cause the apartment isn't that, the com community isn't that big, but our pool is 17,000 gallons. It holds up to seven a hundred people. We talked yesterday, we got everything certified yesterday for the pool to actually be open, which is perfect for us 'cause you wanna make sure you got all the documents and stuff like that.

What a lot of people don't understand and a lot of residents don't understand is what it takes to keep everything running and keep it functional. Me and the team come outside once a week and I cook lunch for everybody. The leasing team and maintenance team, we'll just do something small like hamburgers, hot dogs, or sausages on the grill just to keep everybody.

Showing appreciation to your team and stuff like that. You don't want to just have everybody working, working, working, working, working, and don't feel appreciated. Yes, we get a check every two weeks, but it's different. I'm not giving my team a check. All I'm doing is just helping them do this and helping 'em with work orders and stuff like that.

It just helps out so much with showing appreciation. Appreciation go a long ways away. Appreciation can go to understanding a difficult situation or it can go to understanding a easy situation. So the way we look at it here is show appreciation. Show. Communicate and make everything a whole lot easier.

I ended up going to school getting my EPA and one of my best friends, Darien, was my teacher. And so at the time, none of us had a job, so we had to figure it out. We start temping with a company that's was temping for the company, and the company ended up hiring all three of us at the same time, and. With Grub Properties.

We had three different locations in Atlanta, and all three of us went to a separate location. This is very crazy, right? Three best friends all going to the same, same company, just three different locations. I started out at a place called Sterling Collier Hills. We ended up selling Collier Hills, but while we were selling Collier Hills, this property just opened and the tech that was here ended up leaving.

It was for the July weekend. Next thing I know, I came out here, helped out for a little while. And the property manager at the time said, Hey, I got a new position. I want you for the position. I said, all right. I wasn't trying to take it out. I wasn't trying to figure it out 'cause I needed a job 'cause they're selling my property.

I told her, long as I can stay on the property that I'm at until we sell, 'cause I wanna make sure I fill out my duties there. She said, that's perfectly fine. I came over here and I've been here ever since 2021. 4th of July weekend. That's, and I started out and I just hit the ground running. Me and the property, me the property manager at the time, I believe her name was Danielle, and the service, I wasn't a supervisor yet.

The service supervisor name was John. John is, uh, one of my good buddies to this day. He's from Augusta. He's still in Augusta right now. He just having a good time. He taught me a lot of stuff about the property, a lot of stuff about the trade. That, once again, is wisdom, that you can't, you can't just find wisdom everywhere.

All right. Wanna go that way? Yep. So we gonna walk, go this way right here. 

Uh, 

uh, 

so how, how, how did, how did you become, uh, main supervisor? 

So John, how, how did 

that happen? 

Alright, so another crazy story. John ended up leaving here, uh, because he wanted to be closer to his family. He wanted to be closer to his daughter who was in Tennessee.

He took, so he took a job in Tennessee, but at the same point in time, I was still fairly new to maintenance. So me being so new to maintenance, I had to figure it out. I had to, uh, understand the trade, understand the building, understand everything about the property. One thing I can say is small details.

That's why I learned small details and I learned how to like, move better. I noticed I had to put in those extra hours, those long days to make it better so I can prove myself to my supervisors and everybody else. So my guy, one of my supervisors is Travis. His name is Travis. Travis called me. He told me, he said, we're gonna go 

right across right here.

Okay. He said, um, Hey, if you willing be a supervisor, you gotta really show me. He gave me, I wanna say, 90 days to prove to him that I was ready to be a supervisor, and during that time, I ended up. Painting hallways, changing out carpet tiles. I was ended up with, I think I was, my turns was at a 98% tile with no callbacks.

I was working late, getting here early and working late every day for the per, for 90 days straight. No help, just me by myself. 

Wow. 

And then I ended up getting a temp, so I was doing on call by myself. I was doing everything by myself at the time. So it's just one of those situations that he just helped me out so well with.

Somebody that I can always count on, and if anything ever happened to Travis, I promise you I'm on my way to Greenville, South Carolina to take care of it. Just because he helped me back, helped me out so much and once I got started here, the rest is history. Like I ended up building relationships with a lot of vendors, build a relationship with a lot of residents like so on some weekends I bring my son in with me just to walk around and stuff like that.

A lot of he end up walking around, Hey. Knocking on people doors saying maintenance and stuff like that to make it a lot easier for me. So this right here is our, uh, second level. I wanna make sure I say it right, second level courtyard. This right here was an old federal prison a long time ago. Right now it's called Glen Castle Atlanta.

Uh, we have residents sometime they sit out here, have picnics, sit on the grass, sit under pavilion, eat lunch, play with a lot of dogs out here. Like later on in the day, they have a lot of dogs running back and forth out here. As you can see, we pretty clean out here. Everything is pretty smooth and it just flows so well.

Why Grub Properties? What's, what's special about 'em? 

Grub 

was, how long you been with 'em first of all, 

together? So I started, I was a temp at first. Like I said earlier, I was a temp with Grub Properties at first and once I was started temping in 2020 and I've been, I think I worked, was temp for about six months.

Going from three different properties. All three of us was going to three different properties, and I eventually got hired on at a property called Sterling Collier Hill. And when I got hired on, I was a little slow. I had to figure this out, figure that out. But I got, like I said, Travis was telling me, look, you got it.

Everything gonna be all right. Take your time with this. Take your time that I trust you. I know you can get, I know you gonna get it. I know you gonna understand it. So I work my butt off understanding this, understanding that. When I first started with Grup, I didn't have zero. I didn't have no tools. Now my wife, every time we go on load, she get mad.

'cause I'm always buying more tools. So like, like I said, I get so much credit and so much emphasis on Travis because he kept me. He put a lot on me. He kept motivating me, kept keeping me right. And it was a guy named Barry. And Barry was the guy who a, I'm gonna show you how you gonna do this, show you how to do that.

Just have fun. Don't be scared if you get shot, you get shot. And I'm like, wait a minute, Barry. I'm not trying to get shocked doing stuff. 

What do you mean by that? 

So I told, I told Barry a lot. I said, yeah, I know what I'm doing. Barry said, all right, you finna go do a appliance change out? We changed out whole apartment appliances in 30 minutes and I couldn't believe that we was moving so fast, so fluently.

And he was like, Nope, don't use the drill because I, you gonna mess this up, you the screwdriver. He showed me how to use the screwdriver, when to use the drill, when not to use the drill like Barry, make everything so much easier. To the point that it's like, well, he don't make it easier. He make, he show you the correct way.

He make it look easier. He make it look easier. It looks so easy when he do it versus when you do it. Me and him together did appliance change out in 30 minutes. I did it by myself. It took me four hours, so, so they was always saying like, and don't try. I had to learn. Don't try and compare yourself to this person.

Compare yourself to that person because everybody different. Everybody understands stuff and move differently. So just enjoy it. Enjoy the process. And let it go. Let it flow.

Tell me what a, what a day in the life of, uh, Chris look like at work. 

Alright, so for a day in the life of me, we get here about seven o'clock. I drop my boys off at daycare some mornings and I might, I get here between seven and eight, I would say. When I take my boys to daycare, I get here about eight 'cause it's a little different and stuff like that.

For the most part, I get here around between seven and seven 30 on a regular basis. Depending on Atlanta traffic, sometimes leave five minutes, it'll be seven 30, leave early, it'll be seven o'clock. I come in, I walk the property by myself. Nobody here. I just walk around. I don't have nothing in my hand. I'm just walking to see what's going on.

Good lord. Making sure everything is intact. If something broke, something major could be broken. I'll call it in, make sure I'm focused on that first thing. Second thing I do is I check my make ready board. I walk with Vacants, I talk to my groundskeeper, make sure he got everything. We just flow through everything.

Like today is our jump pickup day, so we got a lot of stuff that's out. Our shop is pretty much away from everything. Away from everybody. It's under. It's like we call it the back cave because it's underground under the apartment building, and everything is right here.

Hey, Rob. I tried to talk. Yeah. So 

morning. 

How you doing? 

I'm, I'm Adrian. 

How you doing Adrian? Nice to meet 

you. Nice to meet you too. 

All right, 

so Adrian, just right here is Mr. Rob, the guy I was telling you about earlier. 

Oh, I'm being Phil. Oh my goodness. 

Yeah. Oh 

man. How look 

like you normally do good. So, Mr.

Robs in here today, but normally we'll come in, go through the make ready board, make sure we don't have no move-ins today, make sure we don't have any punches right away. And everything like that. So today we got Mr. Rob right here. Mr. Rob is right now going through the work orders and he's taking notes on which work orders are most important.

He prioritizing the work order from top to bottom and just gonna fill it out from there. And by the time we get done, he call me, Hey, I'm gonna work on X, Y, and z if you don't see me. 'cause I might be doing something else in the time. And he'll break down what he gonna do. And once he get done with that, I fill in where I need to fill in.

Uh, the groundskeeper, once he get on the grounds. He's able to do small work orders, not major work orders as of right now, but one thing I will say is we training him up to be a tech. We don't want you to be a groundskeeper forever. Like if you come in here and you are a groundskeeper after a year, that mean we're not doing, I'm not doing my job for sure, because I want everybody to keep going up, keep growing.

There's no reason why you should stay at one position forever. I can understand. When you reach a ceiling of what you want to do, that's cool, that's understanding. But if you're at the bottom, I refuse to let you stay at the bottom too long. So we gonna be in here. We gonna fuss, we gonna talk to you like we gonna talk like me.

We gonna have a good time and we gonna get the work done. So just for instance, how many work orders you got? We got in the system today? 

18. 

18 work orders. How many you think we gonna do today? 

18. 

Prime example, like I said earlier, but what we, first thing we do is prioritize it into a certain way. So leaks.

Leaks are, if we got any leaks, that'll be the top priority. Then we go to acs. We use Yardi for our system. Yardi is the one that, uh, helps provide all of our stuff in order that it comes in, um, and it just flows right there. On Wednesdays, we have what we call building Touchup Day. Building. Touchup Day is like when we walk down the hallways, we pick one floor that we'll walk down, and when we walk down that hallway, we'll do carpet tiles, paint, touch up paint, and so forth and so on.

And we do that because like. Wednesday's the middle of the week. You got all the major stuff on the weekend knocked out. You flowing right now on everything else for the week. So give yourself some time and it like actually decompress you from going inside of the units for a little while. Just having a paint brush, matching up the paint, making sure it's the right paint.

Gotta be a little detailed with that 'cause you don't wanna put semi gloss on a flat wall 'cause if you do that, now you gotta paint, sand that back down and paint the whole wall all over again. And just, it flows so much smoothly when everybody's on board and understand everything that goes on. 

Tell me about the moment you remember as being your first breakthrough.

Like when you felt like, okay, I'm not a rookie anymore. I'm not a, you know, like a temp level knowledge anymore. Like, you know, the, the biggest, you know, the biggest breakthrough that you had early in the career. 

The first time I did a AC job by myself, a first, a major AC job by myself. Meaning I actually saw a compressor in, and it's like at that moment when I did that compressor for the very first time, I was like, you know what?

I got it now. There's nothing else I can do this. Now I'm 

actually doing 

it. Uh, exactly. Once you had the fire and everything, it is like. Soldering was a little scary to me, but once I figured that out, it went through and made it a whole lot easier.

I'm sorry if you all go up on the roof hatch, is that fine? Yes or no? Yeah, I'm 

chilling. Yeah. 

Alright. Just making sure. So. 

Not your, not your typical rooftop, right? Like no restaurants out there possibly. Alright? 

Yes, yes. Well 

we're doing this. 

Thank you. 

We are doing it. So what does it look like here on a daily basis when you're up fixing stuff?

So, pretty much, one thing I will say we do is we got three different roof hatches going up. So when we're working here, you gotta make sure you figure you're closest to the unit. You don't wanna go up one roof hatch on this end. And the AC working on is all the way on the other end. So that's a lot of walking.

And then it get, like during the summertime it get real hot up here with the white rooftop, it's direct sunlight on it so it get real bright. So your eyes are like squeaking. Trying to figure out what you got going on at the time. Make sure it is like nothing going on. Everything is functioning properly.

If you can get to something real quick and brief instead of wait on it, it take and make it a whole lot easier for the day. So like right now, I'm gonna show you some things we look at when we up here. You wanna make sure none of your pipes are frozen. You wanna look at it and make sure all the caps are on there tightly and stuff like that.

And just make sure everything good to go. Like one thing we had to do was switch from the little plastic black caps to brass caps on all of our, uh, fittings and stuff like that. And it saved up a lot of time 'cause of those brass cap saves and make it hold it tighter so you make sure you don't have no leaks on your Freon level and stuff like that.

But for me, my main thing I love to do up here is just get away sometime. We take turns coming up here because at the end of the day, nobody wanna be on a rooftop when it's so hot. We try not to create no problems. We try to solve 'em before it get big. That's why we walk it once a day. At the end of the day, it's still dangerous in some ways of it, like dealing with electrical wires, dealing with Freon.

I actually burnt my hand with some Freon the other day. But that would go back to me not trusting myself and doing the process. I should have had gloves on and everything else, and it would've saved me a lot of time.

So I'll come in sometime and do a little work on the computer over there and just to focus on everything in here, like it's peaceful, it's quiet. You can hear a little outside noise. And you can watch TV when needed. But for the most part, what I do is I sit in here, get a lot of work done when it's just me, by myself, mainly take care of paperwork, do a few calls in here, and then I go right back out in the field and get it, take care of everything.

This area right here brings so much joy because I remember where it was when we first started, it was a open, just a open area, and it's like one of the investors came in and she said, I think we should close this area up. And I was like, I don't think it'd be a good idea to do. I didn't tell her that, but outta my mind I'm like, Hey, I don't think we should do this.

But her vision in this room helped out so much to where it is now, and it's like, boom, it looks good. We was concerned about the AC in here. Make sure it don't get too hot and it just helps out so much. It's like, boom. It's so cool relaxing. So, and here I can eat. I can sleep if I need to after I on lunch and stuff like that.

Nobody bother me in here. We can watch TV in here with the maintenance team. Sometime we'll have for full, this is where we have our full staff lunch at in here. Uh, it's not too big. It's just enough space for everybody to come in and enjoy just to relax and just to get away from everything. 'cause sometimes work can be so hectic to the point that you just need to say, you know what, I need a break.

Yeah. 

And that's one thing I would say this room gave us once it got completed a break for everything and everybody. 

So if you were to have your corporate office here. And have an opportunity to speak in front of 'em and tell 'em something that you don't think they know or they understand about what you do here at the property.

What, what would that be? 

The same thing I've been saying a lot today. It's just, trust us here. We work hard, we gonna make sure we get everything done. Put your trust in us. Don't, you don't have to second guess it. The team here is solid. The leasing team, the maintenance team, the management team that's in it here.

It's solid. Everybody come together, we stick together and we work together as one. So you don't have to worry about a lot of stuff. So just trust us and we gonna trust your decision as well. So I hope they know it, that they, we trust them. So I hope they trust us here 

for young professionals considering a career, any career.

I want you to get your message out about what they should, why they should consider. Multifamily maintenance? 

Well, I would always say consider multifamily maintenance is one place that will always be open. Right now, the opportunity in multifamily is a lot easier than doing it on your own. Like because of so many apartments is being built.

The city of Atlanta, when my mom was here, I think the population was something like 500,000 and now we were probably at like 5 million. 

10 times 10 x. 

Exactly. So it's like it is gonna keep going up. And it is, you're not seeing a lot of houses built right now. What you've seen is a lot of apartments being built because there's not a lot of space with houses no more.

So you gotta get in. Once you get in this field, you'll understand it, you'll love it. You're going to end up falling in love with a lot of different people, a lot of different things. Just don't try and be the Superman and take care of everything. Sit back, take your time, and trust the process. I mean, everything will work itself out once you trust that process.