The second thing we're gonna do during the visit is we're gonna keep our resident informed. Okay? That's all they need to know. They just need some communication. You go to the door, you go inside, they say, okay, I'm gonna go back to work over here, or I'm going back what? Whatever. They leave you alone. You do the work, and then you just leave.
And you don't leave anything behind that indicates whether you're done, whether you're coming back, maybe you've completed the work in your app, maybe you haven't. Maybe they've been notified, maybe they haven't. But you're gonna explain what repairs will be done and how long it may take. If the issue requires multiple visits, set clear expectations.
If parts are needed to complete the service request, let the resident know communication is all they want. It's all they need. Communicate, over communicate. Bombard them with communication. Okay? Never let the maintenance man didn't tell me be a valid excuse. Okay? Communicate over, communicate. Hello, Mr.
Miss Resident. I grabbed the wrong parts from my shop. I need to be gone. It'll take me roughly five minutes to get there and get back whatever the case is over communicate. Let them know, okay, don't just say I gotta go back at the shop. I'll be back. What does that mean? When are you coming back? Give them specifics.
Let them know.
