Hey everyone. We're gonna discuss some soft skills for maintenance around customer service. We're gonna break these down into three categories. We're gonna talk about what we do before the visit, during the visit, and after the visit. First of all, let's jump into before the visit, the first thing you're gonna do is schedule and communicate.
You want to notify the resident in advance about the service date and time. I know a lot of you are probably shaking your heads. We don't have time for that. If I get the work order, I'm going in regardless. It's not the proper mindset to have nowadays. Residents are home more often than not now, a lot of positions, employment are work from home.
Now, COVID really changed a lot of things, and again, residents are home now more often than not. So these are best practices. These are things you do if you want to take your service to the next level. By notifying the resident of the date and time of the service, you are doing that, you are becoming a maintenance professional.
This will allow the resident time to maybe schedule a break from their work so that they can accommodate you entering their home to take care of whatever the repair is. If it's something major like HVAC, water, electrical, and power needs to be turned off, or water needs to be turned off, the resident needs to know this ahead of time so they can make proper arrangements.
