The second thing we're gonna do after the visit is we're gonna test and demonstrate if you have done something and you've had to install a new part, it is best and the resident will appreciate if you demonstrate it and test it in front of the resident. Okay? A lot of us are going away from the old Mercury thermostats, at least I hope we're going away from the Mercury thermostats and we're installing whether it's a smart thermostat or.
Just a regular old electronic thermostat. Non-smart doesn't matter. But if you take something that someone has been used to using and you put in something new, it's best if you demonstrate it in front of them. Teach them how to use the thermostat, teach them how to use a disposal. Maybe they don't know that they can't put fish gravel down the disposal.
Maybe they don't know that they can't put glass and bottle caps and screws down the garbage disposal. So demonstrated. Test it. Let them know, Hey, these are the things that can go down this garbage disposal. They'll appreciate it and it might prevent you from having to come back to unclog it at a later date.
So verify the repair is completed properly and show the resident how to use any repaired or replaced equipment. I once had to replace a door latch on a dishwasher because the resident kept slamming the dishwasher and I finally said, Hey, you don't have to slam it. You don't, you just push it close and then you move this latch from here to here.
You don't have to slam it. And she was very grateful because she thought she had to slam it. No, but because I tested the latch and I demonstrated in front of her, she was able to learn that you didn't have to do that anymore. It was nice.
