Customer Service Starts Before You Speak

Ask Clarifying Questions

Complaints Are opportunities

Conflict to Collaboration

Lead with Empathy

Don't Lead Negativity: Reset the Expectation

Be Kind and Authentic

Small Improvements, Big Impact

Prove You Are Listening

Speak Their Language

Own It and Fix It

The Plus One Concept

De-escalate with Calm and Control

Leave with Gratitude and Confidence