Enjoy AppWork’s Newsletter


SEPTEMBER 2022

Under the Hood

Under the Hood

How Does AppWork Use AI?

Carol’s Corner

Carol’s Corner

How to Create a Work Order

PropTech Trends

Online Tours with Virtual Reality

Under the Hood Section

How Does AppWork use AI?

AppWork uses artificial intelligence (AI) to automate your workflow and save you time.

AI is a science focused on getting computers to think like humans. This might sound simple, but the human brain contains billions of nerve cells arranged in different patterns. These patterns enable thought, emotion, behavior, movement, and sensation.

Image of a computer motherboard

To recreate these neural networks in a computer, programmers utilize something called machine learning. Machine learning teaches computers how to perform tasks without an explicit set of instructions.

First, a programmer “feeds” the computer structured data (like a spreadsheet). For example, to build an AI that automatically categorizes work orders, someone at AppWork had to first create training documents. Those documents contained datasets comprising structured data.

A very simplified example:

TextCategory: Subcategory
“My toilet is leaking”Plumbing: Toilet tank broken/leaking
“The kitchen sink is overflowing”Plumbing: Drainage issue
“Can’t turn my air on”HVAC: No A/C
“There are little red ants everywhere!”Pest Control: Ants

All of the data helps the program to create algorithms like the human brain creates patterns from nerve cells. An algorithm is a set of rules used to make calculations and solve problems. If some of the algorithms aren’t working well (as in the software isn’t assigning the right category), then a programmer can feed the software a new dataset to correct them.

Carol’s Corner Section

How to Create a Work Order

Hey there! The most frequent question I get when training is how to open a work order. I understand. Work orders are the lifeblood of any maintenance operation.

  1. Inside the AppWork web application, choose the Work Order tab in the left sidebar.

  2. On the top right-hand corner, choose the “+ Work Order” button.

  3. In the Work Order pop-up description box, type in the maintenance issue. Example: Leaking pipe under the kitchen sink. Be descriptive! The more detailed the information, the better prepared your maintenance techs will be.

Screenshot of our Create Work Order Popup

  1. Our AI will then provide a suggested category. With the example above, it will mark the subcategory as “Leaking pipe” (within the “Plumbing” category) with a 100% confidence level.

  2. Besides providing detailed notes, you can also add pictures and videos. Clear and concise documentation helps with compliance. NOTE: It’s important to create different work orders for each task!

  3. Change the work order type to emergency or code violation (if needed).

  4. Check “Yes” if there are pets in the unit, if the resident has signed up for SMS updates, or if entry is allowed when the resident isn’t home.

  5. Hit the “Create New Work Order” button and you’re done!

See how easy that is? As always, feel free to contact me with any questions: carolg@appworkco.com.

PropTech Trends Section

Online Tours with Virtual Reality

Although virtual tours have been around for a few years, their popularity is rapidly growing. Prospective clients can view a unit digitally instead of in person. This not only helps during a pandemic but also helps when the potential resident lives far away and saves time for leasing agents.

The ideal setup is an interactive, 360-degree walk-through of the entire community and all of the different units available. This allows prospects to explore and look around to their hearts' content.

Of course, even offering a digital walk-through of just one unit is beneficial. The prospective resident can view the unit at their leisure, without having to coordinate a time with the leasing agent.

Better yet? If you have a virtual tour recorded of the unit when it’s empty, you can provide tours of occupied units! Clients don’t need a virtual reality headset to view listings. Instead, it is more like entering an interactive third-person video game (for example, The Legend of Zelda or Grand Theft Auto).

While viewing an apartment is not as exciting as pretending to steal cars, it does increase sight-unseen leasing and helps convert a higher number of leads into leases.

Want to see a virtual tour in action? Check out the options for Sedona Springs (a Dasmen Residental community).